Pci-pal Regulatory News (PCIP)

16 Mar 2005 09:31

County Contact Centres PLC16 March 2005 County Contact Centres PLC ("the Company")Re Agreement CallScripter and Interactive Intelligence Sign OEM Deal - First Interactive Intelligence OEM deal driven from outside the U.S.- MediaLine becomes first customer London, March 16, 2005 - Contact centre agents can be offered additional supportwhen handling calls and other customer contact thanks to an OEM (originalequipment manufacturer) deal between Interactive Intelligence Inc. (Nasdaq:ININ) and CallScripter Ltd., a division of County Contact Centres Plc, the AIMlisted business services group (AIM:CUY). Under the terms of the deal,Interactive Intelligence's award winning Customer Interaction Center(R) (CIC)contact centre software is now available with a connector to the CallScripter(R)software tool, which interactively scripts conversations for agents. "This worldwide initiative is the company's first OEM deal driven from outsidethe U.S., reflecting our growing strength throughout Europe, the Middle East andAfrica," said Dr. Donald E. Brown, President and Chief Executive Officer forInteractive Intelligence. "The deal fits well with our ethos of ensuringcustomer choice. Rigorous testing and development of the connector mean thatresellers can confidently offer faster implementation and integration withCallScripter, ensuring minimum disruption for the customer." MediaLine is a teleservices operation based in Switzerland that suppliesmulti-lingual call centre services, both outbound and inbound. It has become thefirst customer to take advantage of the OEM deal. When it placed an order for a25 seat installation of Interactive Intelligence's Customer Interaction Center(R) (CIC) software, to be deployed by the end of April 2005, CallScripter wasincluded in the functions it selected. Scripts will be delivered to agents infour different European languages. CIC's features include multimedia routing and queuing, interactive voiceresponse, screen pop, call recording, Web chat and more. Whilst many companiesrunning their own contact centres find it a powerful tool, this rich feature setcombined with flexible, easily managed and changed call routing also make itappealing to teleservices operations such as MediaLine. CallScripter is a workflow-based scripting tool that guides agents through thecommunications process with callers, ensuring that all relevant information iscollected in a controlled sequence and saved in the correct format and place.Visual script designers enable non-technical staff to quickly and easily createfull multimedia call flows for use by agents. The two elements of CallScripterto which the OEM deal applies are ScriptEditor, which helps build and maintainscripts, and ScriptExecuter, which serves the pages to an agent. "There are many points of synergy between CallScripter and CIC," said GeoffForsyth, Technical Director, County Contact Centres. "With both, it is easy tomake changes - simply drag 'n' drop - and both are based on open standards withan emphasis on flexibility and ease of use. In any call centre, the technologyhas to do the job it's meant to, allowing agents to do theirs. In teleservicessituations, the contact centre becomes the core business, doubling thisimperative to have efficient, reliable and flexible software."Interactive Intelligence is offering the pre-integrated version of CIC throughits channel of more than 140 resellers worldwide. Pricing depends on manyfactors, but averages approximately USD $800 per seat for ScriptEditor, and USD$150 for ScriptExecuter. -ends - Notes to editors: About Interactive Intelligence Inc.Interactive Intelligence Inc. (Nasdaq: ININ) is a global developer of businesscommunications software for IP telephony, contact centre automation, unifiedcommunications, and customer self-service. The company was founded in 1994 andhas more than 1,000 customers worldwide. Recent company awards include SoftwareMagazine's 2004 Top 500 Global Software and Services Companies, and NetworkWorld Magazine's 2003 Top 200. Interactive Intelligence employs approximately350 people and is headquartered in Indianapolis, Indiana, U.S.A. The company has12 offices throughout North America, Europe and Asia. The European corporateoffice is located in Uxbridge, England, and serves more than 250 customersthroughout EMEA, including companies such as Skandia and Telefonica. Itstelephone number is +44 20 8867 3670; on the Web: http://www.ININ.com. About CallScripterCallScripter is a Customer Interaction Management suite specifically designedfor the modern contact centre. CallScripter's dynamic software is at theforefront of Customer Interaction Technology and is well on its way to becomingthe preferred choice for Contact Centres and Telemarketing Companies alike.CallScripter's powerful yet simple to use visual script designers enablesnon-technical staff to quickly and easily create full multimedia call flows foruse by the company's customer facing agents. CallScripter Ltd. is part of County Contact Centres Plc, the AIM listed businessservices group, whose interests include software and outsourced contact centres.Headquarters are in Ipswich with regional partners in America, France, Germanyand The Netherlands. Its telephone number is +44 1473 322969; on the Web: http://www.CallScripter.com. This release contains certain forward-looking statements that involve a numberof risks and uncertainties. Factors that could cause actual results to differmaterially are described in the company's SEC filings. Interactive Intelligence Inc. is the owner of the marks INTERACTIVEINTELLIGENCE, its associated LOGO and numerous other marks. All other trademarksmentioned in this document are the property of their respective owners. Contacts:Karen WorrallInteractive Intelligence Inc.T:+44(0) 0208 867 3678karen.worrall@inin.com Claire ThompsonZed PRT: +44 (0) 118 944 0394M: +44 (0) 7771 817015claire@zedpr.co.uk Kevin EllisCallScripterT +44 (0) 1473 322969kevin@callscripter.com This information is provided by RNS The company news service from the London Stock Exchange