Netcall Regulatory News (NET)

18 July 2013

NETCALL PLC

("Netcall", the "Company" or the "Group")

Trading Update

Netcall plc (AIM: NET), a leading customer engagement software provider, is pleased to give an update on trading for the year ended 30 June 2013.

The Group performed well in the second half of the year and the Board anticipates full year results will show a significant increase in both revenue and adjusted EBITDA(1), with the latter being comfortably in line with market expectations.

We have seen continuing good demand for our product portfolio, driven principally by a strengthening Private Sector and orders for our Business Process Management and SaaS solutions. The launch of the Liberty platform has been well received with many customers choosing to acquire or upgrade to the platform.

Serengeti Systems, acquired in September 2012, has now been successfully reorganised and integrated into the Group. The enlarged product portfolio is creating incremental opportunities from our customer base.

The Group continued to be strongly cash generative in the second half of the year and maintained a debt free balance sheet. At 30 June 2013 the net cash balance had increased to £9.2m (31 December 2012: £8.2m) after a dividend payment of £0.6m in January 2013.

Henrik Bang, CEO of Netcall commented:

"The Group performed well in the second half of the year and the Board anticipates reporting adjusted EBITDA for the full year results comfortably in line with market expectations, with a significant increase in both revenue and adjusted EBITDA.

SaaS orders are an increasing proportion of new business. To take advantage of this we have recently released an enlarged SaaS based Liberty platform, which broadens our SaaS offerings and strengthens our ability to deliver blended premise and SaaS solutions to our customers.

We have built a larger and more diversified pipeline and continue to move forward with investment in our SaaS capability and product suite; which together with our strong balance sheet, positions Netcall well for the future."

Notice of Results

The Company expects to announce its preliminary results for the year ended 30 June 2013 on 24 September 2013.

(1) profit before interest, taxation, depreciation, amortisation, acquisition and reorganisation expenses and share-based charges

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About Netcall plc

Netcall is a UK company quoted on the AIM market of the London Stock Exchange. Netcall's software product suite provides compelling business process solutions for end-to-end customer engagement, incorporating intelligent contact handling, workforce optimisation, business process management and enterprise content management. Our target markets comprise organisations of all sizes, including many blue-chip companies with global contact centre operations. The Netcall software platform helps organisations meet the growing demands of their customers and prospects whilst improving internal efficiencies, thereby increasing profitability and customer satisfaction.

Netcall's customer base contains over 700 organisations in both the private and public sectors. These include over 65% of the NHS Acute Health Trusts, major telecoms operators such as BT and Cable & Wireless and leading organisations including Interflora, Lloyds TSB, Odeon, Interserve, Orange, Prudential, British Sugar, and Thames Water.

For further information, please consult the Netcall website: www.netcall.com.