Netcall Regulatory News (NET)

22 January 2013

NETCALL PLC

("Netcall", the "Company" or the "Group")

Trading Update

Netcall plc (AIM: NET), a leading customer engagement software provider, is pleased to give an update on trading for the six month period ended 31 December 2012.

The Company has continued to trade comfortably in line with management expectations throughout the first half of the year. Order inflows in the period remained strong and double digit sales growth was maintained. Both new customer wins and sales to existing customers have contributed to this growth.

The acquisition of Serengeti is adding to Group earnings and the integration of its business and ECM product suite is progressing to plan.

The Group is in a strong cash position, maintaining its debt free balance sheet. At 31 December 2012 the net cash balance had increased to £8.2m (31 October 2012: £7.7m) after a share buyback of £0.25m in December.

Henrik Bang, CEO of Netcall commented:

"The Group performed well in the first half of the year, delivering strong operating cash flows and sales growth, whilst at the same time integrating Serengeti. Along with new customer wins such as North Wales Housing, we are pleased with the level of cross-sales achieved in the period such as the sale of an Eden solution to The Warranty Group, an existing workforce management customer. The addition of Serengeti provides further opportunity for cross- and up-sales and the Board remains confident in achieving a successful outcome for the year."

Notice of Results

Netcall will be announcing interim results for the 6 month period ended 31 December 2012 on 20 February 2013.

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About Netcall plc

Netcall is a UK company quoted on the AIM market of the London Stock Exchange. Netcall's software product suite provides compelling business process solutions for end-to-end customer engagement, incorporating intelligent contact handling, workforce optimisation, business process management and enterprise content management. Our target markets comprise organisations of all sizes, including many blue-chip companies with global contact centre operations. The Netcall software platform helps organisations meet the growing demands of their customers and prospects whilst improving internal efficiencies, thereby increasing profitability and customer satisfaction.

Netcall's customer base contains over 700 organisations in both the private and public sectors. These include over 65% of the NHS Acute Health Trusts, major telecoms operators such as BT and Cable & Wireless and leading organisations including Interflora, Lloyds TSB, Odeon, Interserve, Orange, Prudential, British Sugar, and Thames Water.