Netcall Regulatory News (NET)

27 November 2013

NETCALL PLC

("Netcall", the "Company", or the "Group")

Netcall launches cloud-based payment solution

Highest level of PCI accreditation; First contract won

Netcall plc (AIM: NET), a leading customer engagement software provider, is pleased to announce it has achieved accreditation as a PCI DSS Level 1 accredited Service Provider for its cloud based payments solution, which is the highest possible security level in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).

This payment service has been successfully deployed at one of the UK's major mobile operators and is now generally available to customers via our cloud platform.

Netcall's premise based platform has also achieved PA-DSS accreditation for its payment application. This means that customers can select an accredited payment solution from Netcall, whether they are seeking deployment on premise or via the cloud, and in both instances be assured that the solution meets the highest levels of accreditation.

In addition to providing the comfort of secure payments, both solutions helps customers reduce the need for lengthy and costly audits as well as upgrades to their own internal infrastructure and procedures.

Over 700 organisations use Netcall's solutions to deliver better customer service while improving efficiencies and reducing costs including 30 who use our previous payment products. The launch of our new payment solutions represents an opportunity to offer additional solutions to customers and increases our addressable market.

Henrik Bang, CEO of Netcall, commented: "We are committed to provide new valuable and innovative offerings on our cloud and premise based Liberty platform, helping organisations to deliver better customer service while improving efficiencies and reducing costs. The launch of our new payment solutions adds to the value of the Liberty platform and increases our addressable market. Organisations now have the possibility of achieving payment compliance in-house or outsourcing the payment process to our PCI-DSS complaint cloud platform. We believe our ability to provide both on-premise and cloud-based payment solutions provides our customers with the flexibility they are looking for and increases the strength of our position in the market. We are delighted that one of the UK's major mobile network operators has already implemented this solution."

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About Netcall plc

Netcall is a UK company quoted on the AIM market of the London Stock Exchange. Netcall's software product suite provides compelling business process solutions for end-to-end customer engagement, incorporating intelligent contact handling, workforce management, business process management, customer relationship management and enterprise content management. Our target markets comprise organisations of all sizes, including many blue-chip companies with global contact centre operations. The Netcall software platform helps organisations meet the growing demands of their customers and prospects whilst improving internal efficiencies, thereby increasing profitability and customer satisfaction.

Netcall's customer base contains over 700 organisations in both the private and public sectors. These include over 65% of the NHS Acute Health Trusts, major telecoms operators such as BT and leading organisations including Interflora, Lloyds TSB, Cineworld, Interserve, Prudential, British Sugar and Thames Water.

For further information, please consult the Netcall website: www.netcall.com.