Netcall Regulatory News (NET)

19 March 2012

NETCALL PLC

("Netcall" or the "Company")

Netcall expands product suite with first version of multi-channel interaction capability

Netcall plc (AIM: NET), a leading provider of customer engagement software, is pleased to announce that as part of its product development roadmap, it is today launching multi-channel interaction within its market leading customer engagement platform. 

Organisations are increasingly being contacted through multiple channels, such as web and email alongside the telephone, and are expected to deliver the same high level of customer service consistently across all these channels.

Netcall's contact centre customers will now be able to manage queries via multiple media types through a single, universal queue, and allocate queries to the appropriate response team.

This is the first stage of Netcall's multi-channel development roadmap and will be followed by additional multi-channel capabilities.

Henrik Bang, CEO of Netcall, commented, "Our customers are increasingly challenged to manage more with less and, at the same time, satisfy changing customer expectations. It is our stated strategy to expand the capabilities of our customer engagement platform and we remain committed to investing in ongoing product development to deliver excellent products for effective customer engagement."

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About Netcall PLC

Netcall is a UK company quoted on the AIM market of the London Stock Exchange. Netcall's software product suite provides compelling business process solutions for end-to-end customer engagement, incorporating call handling, callback, smart automation, workforce management, data unification and business process management. Our target markets comprise organisations of all sizes, including many blue-chip companies with global contact centre operations. The Netcall software platform helps organisations meet the growing demands of their customers and prospects whilst improving internal efficiencies, thereby increasing profitability and customer satisfaction.

Netcall's customer base contains over 600 organisations in both the private and public sectors. These include over 65% of the NHS Acute Health Trusts, major telecoms operators such as BT and Cable & Wireless and leading organisations including Interflora, Lloyds TSB, Cineworld, Interserve, Orange, Prudential, British Sugar, and npower.