Last checked at 26 Nov 2015 07:01
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NETCALL PLC
("Netcall", the "Company" or the "Group")
Contract Win
First Liberty Customer Experience Manager contract with a Local Authority
Netcall plc (AIM: NET), a leading customer engagement software provider, is pleased to announce that it has secured a five-year SaaS contract worth £400,000 to provide its Liberty Customer Experience Manager solution to a Local Authority.
With over 100 existing Local Authority customers using other elements of Netcall's multichannel Customer Engagement suite, this contract is the first with a Local Authority for the Customer Experience Manager (CXM) modules within Liberty. The customer will use the CXM module to provide a single view of all data relevant to their customers, enable efficient case management and facilitate multichannel interaction with their customers.
Netcall's ability to deliver the solution via a SaaS model was key to winning the contract. As the Local Authority is already a Netcall customer they will also benefit from the integration between the CXM module and their current Netcall Contact Handling solution to streamline interactions and enable web self-service.
Henrik Bang, CEO of Netcall commented: "Today's announcement is an excellent demonstration of the broad applicability of all modules within our Liberty suite across industry verticals. Today's Local Authorities are focused on providing increased levels of customer service via any communication means the customer wishes, whether that be telephone, mobile, web or email. Liberty enables them to provide this while reducing the cost of each interaction. We are delighted to be working with the Local Authority and look forward to helping them achieve their service goals."
For further enquiries, please contact:
Netcall plc | Tel. +44 (0) 330 333 6100 |
Henrik Bang, CEO Michael Jackson, Chairman James Ormondroyd, Group Finance Director |
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finnCap Limited (Nominated Adviser and Broker) |
Tel. +44 (0) 20 7220 0500 |
Stuart Andrews / James Thompson, Corporate Finance |
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Simon Johnson, Corporate Broking |
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Alma PR | Tel.: +44 (0) 20 7796 9085 |
Hilary Buchanan / Caroline Forde |
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About Netcall plc
Netcall is a UK company quoted on the AIM market of the London Stock Exchange. Netcall's software product suite provides end-to-end customer engagement solutions, incorporating multi-channel contact centre, workforce optimisation, business process management and case management. The Netcall software platform helps organisations meet the growing demands of their customers and prospects whilst improving internal efficiencies, thereby increasing profitability and customer satisfaction.
Netcall's customer base contains over 700 organisations in both the private and public sectors. These include two thirds of the NHS Acute Health Trusts, major telecoms operators such as BT and leading organisations including Interflora, Lloyds Banking Group, Cineworld, Axa, and British Sugar.
For further information, please consult the Netcall website: www.netcall.com.