Netcall Regulatory News (NET)

2 Oct 2007 09:15

Netcall PLC02 October 2007 NETCALL PLC ("Netcall" or "the Company") Britannia rolls out QueueBuster to Bristol contact centre Cambridge, UK - October 2, 2007; Netcall plc (AIM:NET), a leading provider ofcallback, auto-messaging and contact solutions, today announces leading buildingsociety, Britannia, has rolled out Netcall's hosted QueueBuster service to itsBristol contact centre, to provide customers with an alternative to waiting intelephone queues during busy periods. QueueBuster offers customers the option of requesting a callback from the nextavailable agent, rather than waiting on hold. Britannia's latest roll out follows the successful introduction of QueueBusterto its call centre in Leek, Staffordshire in 2006. By helping to take thepressure off contact centre staff and reducing waiting time for callers,QueueBuster has contributed to improved operational performance and customersatisfaction during a period of unprecedented growth for the UK's second largestmutual building society. In 2006, Britannia acquired 700,000 new customers as a result of its £150mpurchase of the former Bristol & West savings business and branch network andincreased sales of mortgages, personal loans, investment and insurance in animmensely competitive market. The expansion of its use of the QueueBuster service to the Bristol contactcentre which handles direct sales, as well as savings and investment enquiries,means Britannia can gear up for further growth by offering all callers analternative to waiting on hold during busy periods. Gerard Hearson, Contact Centre Analyst at Britannia commented: "While QueueBuster has helped us to reduce abandoned calls and to maintain ourservice levels during busy periods, the real value of the service has been theimproved customer satisfaction that it has helped to deliver. Our customershave given QueueBuster glowing reviews. By extending the service to our Bristolcontact centre, we can maintain our commitment to providing an excellentexperience for every caller." For further enquiries, please contact:Netcall plc Tel. +44 (0) 1480 495300Henrik Bang, CEO Evolution Securities Tel. +44 (0) 20 7071 4300Robert Collins / Tim Redfern ICIS Limited Tel. +44 (0) 20 7651 8688Tom Moriarty / Caroline Evans-Jones About Netcall Netcall is a U.K. company listed on the Alternative Investment Market (AIM) ofthe London Stock Exchange. Based near Cambridge, Netcall develops and suppliesinnovative communication solutions to organisations of all sizes, including manyblue-chip companies with global contact centre operations. As the leadingspecialist in callback, auto-messaging and contact solutions, Netcall helpsorganisations globally to increase profits and productivity while improvingcustomer satisfaction and employee morale. Solutions are deployed either onsite or as hosted managed services usingNetcall's Intelligent Communications Platform (ICP). The company has more than adecade's experience owning and running a high-availability service platformco-located with international carriers. Netcall's customer list includes BT,BUPA, First Direct, Halifax, London Borough of Islington, Lloyds TSB, npower,Prudential, RBS (The Royal Bank of Scotland Group), United Utilities and Vertex. Please visit www.netcall.com for more information. This information is provided by RNS The company news service from the London Stock Exchange