Netcall Regulatory News (NET)

18th November 2010

NETCALL PLC

("Netcall" or the "Company")

AGM Statement

Netcall plc (AIM: NET), a leading provider of customer engagement software, will be holding its Annual General Meeting in London at 11am today. At the meeting Michael Jackson, Chairman of the Company, will make the following statement:

"Trading in the first part of the financial year has begun well and is in line with our expectations. We continue to make good progress with the integration of the Telephonetics business and products, and have made annualised cost savings to date of £1.0m. Our enlarged product portfolio now includes inbound and outbound call handling, callback, smart automation, workforce management and data unification, meaning we are well positioned to capitalise on the growing customer engagement market.

"We continue to assess the consolidation possibilities in our industry. With our increased market presence and customer base together with our significant cash resources and high levels of recurring revenues, we remain confident in the future success of Netcall."

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About Netcall

Netcall is a UK company quoted on the AIM market of the London Stock Exchange. Netcall's software product suite provides compelling solutions for end-to-end customer engagement, incorporating call handling, callback, smart automation, workforce management and data unification. Our target markets comprise organisations of all sizes, including many blue-chip companies with global contact centre operations. The Netcall software platform helps organisations meet the growing demands of their customers and prospects whilst improving internal efficiencies, thereby increasing profitability and customer satisfaction.

Netcall's customer base contains over 600 organisations in both the private and public sectors. These include 80% of the major UK multiplex cinemas, over 60% of the NHS Acute Health Trusts, major telecoms operators such as BT and Cable & Wireless and leading organisations including First Direct, McAfee, Interflora, Lloyds TSB, Oracle, Orange, Prudential, RBS and Standard Life.