Netcall Regulatory News (NET)

19 November 2012

NETCALL PLC

("Netcall", the "Company", or the "Group")

AGM Statement

Netcall plc (AIM: NET), a leading customer engagement software provider, will be holding its Annual General Meeting in London at 10.30am today. At the meeting Michael Jackson, Chairman of the Company, will make the following statement:

"The first half of the year has begun well with trading in line with market expectations. The double digit sales growth reported in each of our key markets at the time of the final results has continued into the new financial year. This is the result of both new customer wins in sectors such as Retail and Financial Services and the cross-sale of the enlarged product set into our existing customers.

 "The acquisition of Serengeti has now completed and is contributing to Group earnings. The integration of Serengeti's ECM product suite is progressing as planned and we see this as an opportunity to drive further cross selling across the Company's now 700 strong client portfolio.

"The Group is in a strong cash position, maintaining its debt free balance sheet. At 31 October the net cash balance was £7.7m (30 June 2012: £8.4m), in line with management's expectations, following payment in July of £2.2m of initial consideration and expenses for the Serengeti acquisition.

"Whilst we clearly need to be mindful of prevailing economic conditions, our levels of recurring revenue combined with good sales momentum and increased scale give the Board confidence in achieving a successful outcome for the year ahead."

For further enquiries, please contact:

About Netcall plc

Netcall is a UK company quoted on the AIM market of the London Stock Exchange. Netcall's software product suite provides compelling business process solutions for end-to-end customer engagement, incorporating intelligent contact handling, workforce optimisation, business process management and enterprise content management. Our target markets comprise organisations of all sizes, including many blue-chip companies with global contact centre operations. The Netcall software platform helps organisations meet the growing demands of their customers and prospects whilst improving internal efficiencies, thereby increasing profitability and customer satisfaction.

Netcall's customer base contains over 700 organisations in both the private and public sectors. These include over 65% of the NHS Acute Health Trusts, major telecoms operators such as BT and Cable & Wireless and leading organisations including Interflora, Lloyds TSB, Odeon, Interserve, Orange, Prudential, British Sugar, and Thames Water.