Last checked at 27 Sep 2016 07:01
27 September 2016
RNS Reach
NETCALL PLC
("Netcall", the "Company", or the "Group")
£1.5m Contract Win
Netcall plc (AIM: NET), a leading customer engagement software provider, is pleased to announce that it has secured a minimum £1.5 million contract with a FTSE 250 company. The company is an existing customer of Netcall's business process automation product. The new five year contract is for the delivery and use of Netcall's Liberty omni-channel Contact Centre, Unified Communications, Workforce Optimisation and Customer Experience Manager solutions. Each module will be delivered using the Liberty Software as a Service (SaaS) model.
Netcall's SaaS based Liberty solutions have been selected by the customer as part of a major transformation project for their existing contact centre and customer support infrastructure. They will enable the customer to improve internal operations, performance and productivity, bringing together multiple service lines into a single virtual customer engagement platform, while creating a better customer experience and driving competitive differentiation.
The customer also recently signed a significant extension agreement for Netcall's business process automation product which will continue to run as a premise-based solution. This demonstrates the Liberty platform's strength as a blended platform, catering for both the rapidly growing SaaS market while continuing to provide sophisticated solutions for customers requiring a premise-based installation.
Henrik Bang, CEO of Netcall commented: "This is an excellent example of the benefit to both Netcall and our customers of the investment we have made in our Liberty platform; extending the number of modules within Liberty as well adding greater cloud capabilities. We have an extensive customer engagement suite, with powerful multi-channel capabilities, capable of meeting the requirements of leading businesses whether they require on-premise or cloud-based solutions, or a blend of the two.
"We are delighted our customer has chosen to extend their engagement with us and look forward to assisting them in executing the next phase of their customer experience strategy."
For further enquiries, please contact:
Netcall plc | Tel. +44 (0) 330 333 6100 |
Henrik Bang, CEO Michael Jackson, Chairman James Ormondroyd, Group Finance Director | |
finnCap Limited (Nominated Adviser and Broker) | Tel. +44 (0) 20 7220 0500 |
Stuart Andrews / James Thompson, Corporate Finance | |
Tim Redfern, Corporate Broking | |
Alma PR | Tel. +44 (0) 20 8004 4218 |
Caroline Forde / Hilary Buchanan / Robyn McConnachie |
About Netcall plc
Netcall's software product suite provides end-to-end customer engagement solutions, incorporating omni-channel contact centre, workforce optimisation, business process management and case management. The Netcall software platform helps organisations meet the growing demands of their customers and prospects whilst improving internal efficiencies, thereby increasing profitability and customer satisfaction.
Netcall's customer base contains over 700 organisations in both the private and public sectors. These include two thirds of the NHS Acute Health Trusts, major telecoms operators such as BT and leading organisations including Interflora, Lloyds Banking Group, Cineworld, Axa, and British Sugar.
For further information, please consult the Netcall website: www.netcall.com.