5 Feb 2018 07:00
5 February 2018
IMImobile PLC
("IMImobile")
Partnership Agreement with KCOM
IMImobile, a cloud communications software and solutions provider, has signed a partnership agreement with KCOM - a leading provider of communications and IT services in the UK.
IMImobile's omnichannel chat solution, IMIchat, will enable KCOM's contact centre clients to provide live two-way interactive messaging chats with customers across digital channels like SMS, Facebook Messenger, Twitter, and Webchat, alongside their existing voice channels. To support end-to-end customer experience and service automation, KCOM customers will also be able use IMIconnect, IMImobile's customer journey automation platform.
KCOM chose IMImobile due to its market leading position in the digital customer interaction space as well as the ability to integrate digital communication channels into existing contact centre infrastructure.
Jay Patel, Chief Executive of IMImobile, commented: "Contact centres are a key part of any customer engagement strategy as businesses are adapting to respond more effectively to the demands of the connected consumer. Through IMIchat and our communication orchestration layer, KCOM can further help UK enterprises to utilise digital communications channels in their service and support operations."
Stu Smith, KCOM's Head of Innovation & Development, said: "Our guiding principle is to help our clients improve their customers' experiences and the integration of robust and secure social messaging is vital to that. By working closely with IMImobile we can innovate solutions to meet the growing demand from end users who prefer to communicate with companies across multiple social channels."
KCOM is a communications and IT provider for major organisations across the UK, including HM Revenue & Customs, NFU Mutual and BUPA.
For further information please contact:
Redleaf Communications - PR adviser Charlie Geller Alina Haritonova
| Tel: +44 (0)20 3757 6880 imimobile@redleafpr.com |
About IMImobile PLC
IMImobile is a cloud communications software and solutions provider that enables companies to use mobile and digital technologies to communicate and engage with their customers.
Organisations that trust us to deliver smarter digital customer engagement solutions include Vodafone, Telefonica, Aircel, Capita, BT, BSNL, Ooredoo, MTN, France Telecom, Centrica, Pizza Hut, Tata, the AA, the BBC, EE, Multichoice, Betfair, government agencies and several major financial institutions.
IMImobile is headquartered in London with offices in Hyderabad, Atlanta, Dubai and Johannesburg, and has over 1,000 employees worldwide. IMImobile PLC is quoted on the London Stock Exchange's AIM market with the TIDM code IMO.