Last checked at 12 Apr 2010 07:00
12 April 2010
Eckoh plc
("Eckoh" or "the Group")
Eckoh secures three-year contract with an Executive Government Agency
Eckoh, the UK's largest provider of hosted speech recognition services, is pleased to announce the award of a three-year contract, valued at £0.3 million, with an Executive Government Agency. The contract is for the provision of a speech recognition solution that will allow authenticated users to register the identity and movement of livestock.
The service, due to go live in June 2010, will give farmers more choice in the ways they contact the Agency and will help to improve the quality of disease control information as well as reducing administration costs.
This contract builds on Eckoh's long-standing relationship with the UK government and its departments, including the Ministry of Justice. In February 2006, Eckoh was appointed by the Department for Environment, Food and Rural Affairs (Defra) to provide a round-the-clock speech recognition solution to enable poultry owners to register details of their birds on a Great Britain Poultry Register to effectively tackle an outbreak of avian flu. More recently, Eckoh launched the Swine Flu Information line in support of the Department of Health's information campaign. Additionally, as announced in July 2009, Eckoh won a five-year contract with a major Government Transport & Infrastructure organisation.
Nik Philpot, Chief Executive Officer of Eckoh, comments: "We are delighted that we are able to support British farming in providing a solution that will increase the efficiency and sustainability of the industry as well as enhance the options and save time for individual farmers. Our project team is liaising closely with the government agency to support the deployment of this service to ensure maximum success. We have been working with the UK government for over five years and are pleased to have been awarded this contract, which further validates the service Eckoh provides."
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Enquiries
Eckoh
Nik Philpot, Chief Executive Officer
Adam Moloney, Group Finance Director
www.eckoh.com Tel: 01442 458 300
Corfin Communications
Harry Chathli, Claire Norbury Tel: 020 7977 0020
Seymour Pierce
Jonathan Wright Tel: 020 7107 8000
Notes to Editors:
About Eckoh
Eckoh is the UK's largest provider of hosted speech recognition services, with over 7 years of experience in successfully deploying speech solutions. These allow our clients to efficiently manage their contact centres by replacing the more repetitive calls with an effective and intuitive automated service. Our solutions address high volume service requests including billing queries, delivery tracking services, travel timetable checks or transactional payments at a fraction of the cost of a live agent and on a 24 hour a day basis.
Our carrier-grade platform has the scalability to handle over 650,000 calls an hour and up to 8,000 simultaneously. Our platform has the capacity to manage even the most dramatic and unexpected call peaks, making it the most scalable and flexible speech-enabled platform in Europe. All of our clients' automation requirements; from speech, SMS, web to touch tone IVR are met via a single infrastructure, protecting them from the need for large scale technology investment - now or in the future.
For more information, visit www.eckoh.com