Last checked at 31 Jul 2009 07:00
31 July 2009
Eckoh plc
Eckoh wins a £1.5 million contract to provide speech recognition services for a major Government Transport organisation
Eckoh plc ("Eckoh"), the UK's largest provider of hosted speech recognition services, today announces that it has won a new five year contract worth a minimum value of £1.5m, but which is expected to generate significantly higher revenues over the contract term.
The contract is to provide automated telephone services using Eckoh's advanced speech recognition technology on behalf of a major Government Transport & Infrastructure organisation and the first service is expected to launch later this year.
The use of Eckoh's speech technology is a key part of the organisation's long-term strategic programme and the services will provide the necessary capacity and capability to handle unexpected increases in call volume to the organisation's contact centre ensuring that customer service advisors can always be deployed on more complex enquiries.
In the travel sector Eckoh operate "on-demand" services which currently take on average 700,000 calls every month. More details on this contract will be announced in due course.
Nik Philpot, Chief Executive Officer, Eckoh commented: "Our experience in the travel sector over a number of years has demonstrated that these types of services are extremely popular and will be widely used. This is another significant and strategic contract win for Eckoh and it reaffirms that our on-demand capability has become the natural choice for speech recognition services in the mass market."
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Eckoh plc
Nik Philpot, Chief Executive Officer
Adam Moloney, Group Finance Director
Jim Hennigan, Executive Director
www.eckoh.com Tel: 01442 458 300
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