RE: Pensioner Emergency Loans29 Jan 2026 22:50
At the time of contract signature [in 2023], the volume of work-in-progress items left by the previous provider was agreed to be 37,000,” a spokesperson said. “Once we took over the scheme in December, however, we discovered that the backlog we were inheriting was in fact 86,000. As a result we have experienced several times the normal volume of member queries since launch