RE: Pension9 Feb 2026 21:43
Baroness Ros Altmann, an expert in pensions and later life policy, told MSE:
The scheme seems to have been let down by the previous administrator, which left massive problems for the new firm taking over just a few weeks ago.
Unopened letters and emails seem to have been left piling up, which is why many members seem to have problems that started months or even years ago, well before Capita started, which were just left in abeyance.
I feel for all those who have been badly affected by this. The situation is of course really disappointing and creates real difficulties and hardship for those affected. A scheme with so many members means even if only a small proportion of the total membership is affected, that means many individuals.
I am told that Capita and the Cabinet Office were taken aback at how many urgent (and non-urgent) issues had not been dealt with and they have now had to pick up the pieces.