RE: Major bargain fashion brand introduces return fee as customers threaten to cancel their accounts8 Jun 2024 12:56
I mean it's basic maths.... They won't cancel their accounts!!
9.99 annual membership gets free next day delivery all year, the same service costs non members 9.99 per delivery.
Both members and non members get charged 1.99 for a returns. Even if you shopped online weekly and did a return per week it's 100 quid for the year vs fuel, parking etc etc which would equate to a 3rd of that 100 quid for one trip to town.
The online world is changing and evolving and it will stop idiots over ordering which is also better for the environment.
Look at this comment below - how can you take this seriously!
"Another said: "Prettylittlething now charging for their returns has hurt me more than any break up could ever."