RNS3 Apr 2023 08:11
3 April 2023
Capita plc - Update on cyber incident
On Friday 31st March, Capita plc ("Capita") experienced a cyber incident
primarily impacting access to internal Microsoft Office 365 applications. This
caused disruption to some services provided to individual clients, though the
majority of our client services remained in operation.
Our IT security monitoring capabilities swiftly alerted us to the incident, and
we quickly invoked our established and practised technical crisis management
protocols. Immediate steps were taken to successfully isolate and contain the
issue. The issue was limited to parts of the Capita network and there is no
evidence of customer, supplier or colleague data having been compromised.
Working in collaboration with our specialist technical partners, we have
restored Capita colleague access to Microsoft Office 365 and we are making good
progress restoring remaining client services in a secure and controlled manner.
We will update the market further, should there be a need to provide any
additional information, in due course.