RE: I assure you this is completely true......3 Mar 2023 19:26
RT003, the same happened to me (and I know how it works). I kept in touch with the old postie who was spot on and he told me the relief Postie was to blame as he didn’t like being told what to do. I did mention this during my complaint phone calls. Eventually I found Simon Thompson on Linkedin, contacted him who got one of his minions to investigate. I got a refund. But you’d think in this day and age that some other system could be incorporated to make these errors cease.