RE: Mike Ashley, Shein, Missguided17 Sep 2023 17:42
Returns are a huge problem for Boohoo.
Customers use Klarna, buy now, pay later and end up getting an outfit from Boohoo, wearing it, returning it, without having paid a penny.
You may remember the days customers complaining about stains on Boohoo items they'd purchased. Well this was because customers were buying outfits from boohoo, wearing them and returning them for a full refund or without having to pay anything for them if they used Klarna. Boohoo were putting these returned items back into their warehouse shelves to sell again. Then they learnt they couldn't be sold again because customers were wearing them and returning them. Boohoo didn't have the resources to check each and every return.
Now Boohoo like ASOS, etc., have had to use a third party outsource for returns because there are millions and million and millions of returns. This outsourcing is costing Boohoo and the likes of ASOS loads of money.