SRP15 Mar 2011 10:05
15 March 2011
Serco Group plc (Serco) today announces that it has acquired The Listening
Company, a UK based provider of outsourced customer contact centre services to
both private and public sector organisations, for an initial cash consideration
of £42.1m which includes the repayment of £16.4m of debt. In addition,
contingent payments of up to £13.8m are payable, conditional on the financial
performance in the two year period from 1 March 2011 to the end of February
2013.
The Listening Company, an award-winning outsourcer, specialises in bespoke
solutions for managing customer interaction ranging from customer acquisition
to retention, renewal and growth and including advice and service. It operates
across multiple communication channels including email, telephone and internet.