ECK5 Feb 2011 09:36
JAN NEWSLETTER
Eckoh is an interesting smaller company. It is the UK's leading developer of speech recognition solutions for customer contact centres and describes itself as "the specialist of choice for organisations looking to maximise the efficiency of their contact centre operations." The technology enables routine enquiries, transactions or payments to be processed without the need for the consumer to talk to an agent. For many companies this reduces operational costs, while freeing up agents to deal with more complex enquiries.
The success of the technology has made Eckoh the largest developer of such hosted services in the UK. Its secure and robust infrastructure has the scalability to handle over 650,000 calls an hour and up to 8,000 calls simultaneously. Typical applications include: Intelligent call routing, Bill and Account payment, Product purchase, Subscription and Membership services as well as Ticket booking and Service outage notifications.
In the six months to 30/9/10 pre-tax profits rose from £125,000 to £374,000. At the end of the period cash balances amounted to £5.0m compared with £3.3m at the beginning of the year. During the period there were two new contracts and existing contracts with Ideal Shopping Direct and Enterprise Rent-a-Car were renewed. Elsewhere, Interactive Voice Response, an Eckoh subsidiary, was sold to Telecom Express.
It is also worth mentioning that Eckoh received the highest level accreditation for compliance with the Payment Card Industry Data Security Standards. It is likely that this accolade resulted, towards the end of December 2010, in the award of a three-year contract from Whitbread to provide speech recognition services to Premier Inns. Whitbread is so far Eckoh's largest customer.
Eckoh is busy and well financed and continues to enhance its reputation with an excellent service product. The outlook for the full year ending 31/3/11 is for pre-tax profits of around £1m and we anticipate the payment of a first dividend.
Further growth is expected in the year ending 31/3/12. If, say, pre-tax profits of £1.5m are achieved, the shares could be trading currently on a forward PER of 10, which is undemanding. Consider as a buy.
Price 7p Bid 6.75p Offer 7.25p; Sector: Support Services; Market Cap: £14.0m; EPIC ECK.
(Echoh is quoted on the higher risk Alternative Investment Market. See Important Notes on last page.)