RE: @Mark - this is you in early July20 Aug 2020 23:33
I totally think that Glen is going to be the driving force moving forward and JB is 100% supportive of Glen but my concern is what happens if the complaints redress figures increases to £200 million, if it wasn't for the UK complaining mantailty this company would be flying with just some minor changes, in my previous comments I have talked about the need for Open Banking technology to improve their lending process, this needs to happens to get the FCA understanding the changes they want to adopt.