RE: Blame game6 Jun 2022 03:29
Difference between Tui & Jet2 is that the latter use their own ground staff for baggage handling & check in appose to other airlines who contract out to Swissport. Tui have not oversold holidays they have been undermind by ground services.
Delays loading baggage , check in and security will eat into the time the aircrew are allowed to be in charge of the aircraft that includes time waiting on the ground and if that waiting time results in the crew exceeding their CAA regulated hours whilst in flight then a new crew have to be taken off standby to replace original crew.
The high number of delays caused by airports and ground services it’s inevitable Tui and other airlines will run out of available aircrew on standby in these exceptional circumstances - all airlines only have a finite resouce of aircrew but even then many may be surprised how many pilots an airline will employ to keep one of their aircraft operational - there us usually plenty of slack but situation is far from usual and Tui , Easyjet, IAG , KLM et al have not deliberately oversold they have sold to their capacity under the expectation ground services could meet the return to normal scheduling.
Anecdotal experiences of 3 couples are not going to extrapolate in a mass exodus of customers from Tui to Jet2 , in fact based on my experience it will reinforce opinion Tui offer a superior package and will see customers who seek alternatives during this time to return for their next holiday whilst not forgetting at least 90% of Tui holidaymakers during all these issues are enjoying a great holiday experience as promised they just dont happen to be your friends or of any interest to the media.