RE: POLY Shares8 Sep 2023 13:19
2-Factor Authentication (2FA) sms being rejected by local operators. This is quite frequent for US- and UK-based investors. We deal with such problems on a case-by-case basis by changing the sending carrier from our end, which is generally sufficient to fix the problem. However, it is a cumbersome process that takes time to roll out, hence the delays some investors might have experienced in receiving the 2FA access code. Concerned investors might want to inquire with their carrier if sms messages received from foreign operators are allowed.
β’ Emails originating from AIX not being received. We send regular updates to a distribution list that has the email address of all investors, whether directly registered or not, who have reached out to us to inquire about the status of their securities. Yet, many investors complain about not receiving these updates. We recommend that investors check their junk box for emails from AIX-related addresses. If nothing can be found, then, most likely, our emails are being blocked upstream by your internet service provider (ISP). In that case, we suggest that investors contact their ISP to allow our emails through.
We are fully focused on ensuring that investors can access their Tabys account, Registrar account or retrieve full ownership of their securities as swiftly as possible. We still need to manage expectations that, in some cases, this might take longer than expected. Any inquiry should be directed to POLY_redom@aix.kz
With best regards,
The AIX Team