RE: How not to handle a PR disaster17 Apr 2025 18:56
"only apologise for all the upset that it has caused", I we did nothing wrong except upset people.
"one of our team acted in good faith in response to expert advice and authorised the work to be done", what "expert" would possibly advise this, #cowboytreesurgeon
"we need to tighten our protocols", ie nothing will change.
Just not good enough. A proper apology as in "we did wrong" and offer some form of remediation, like a new (mature) tree, not just a £5 whip from a garden centre.