HL KR1 problem3 Sep 2021 13:36
a reply today friday 3rd sept from HL re my new complaint sent this morning.
Thank you for your message.
I apologise that it has taken longer than expected to establish what is causing the issue with the pricing data for KR1 currently.
I have been in touch with our IT team who have informed me that the issue is now more complex than simply being provided incorrect data, but rather that our data provider will not increase the limit for the amount of pricing and information we can fetch at any one point in time. I'm afraid that I'm unable to provide a timeframe for when this will be fixed, but our IT team is working around this limit and our currently testing a fix for this.
If you have any other questions, please get back to me.
Best regards
Dan Abercrombie
Online Support and Active Savings
Hargreaves Lansdown
This email isn’t personal advice. If you’re at all unsure about your decisions, seek advice.