Member Info for Gcoffey

mon ami*

Not really rumour milling, cast your mind back to January http://www.lse.co.uk/regulatory-news-article.asp?ArticleCode=7ki8w0fr&ArticleHeadline=Operational_Update_and_Completion_of_Acquisition 2nd largest operator in France

See todays RNS. New aquisition funded through placin @7p

More good news!

Low volume of trades, thus low momentum, is causing the huge swings. A sell in these conditions can knock the price lower, as market makers then wait for a buyer / seller. Once trade volume increases then i believe we will see a steady rise. The fundamentals remain unchanged, and the service is still very much needed.

Nice to see... "* Satellite Solutions Worldwide Group : Numis starts with buy rating; target 11p " Source: Thomson Reuters - June 5th Europe Research Roundup

Glad to see this steadily rising and not falling foul to typical AIM swings. Solid company with a solid future imo

Had SAT on my watch list for a number of months now. The company are niche, they provide an internet connection via satellite, and pricing comparable to broadband via land line / cable. Imo niche is becoming more of necessity, especially in the UK and with the governments pledge to deliver high speed internet to even the most rural of locations. Laying cable and implementing infrastructure in rural communities is expensive and could prove too costly without hitting customers with huge installation fees or government subsidy. Here enters SAT, a solution ready to go with no ground work other than installation of equipment at customers home. Obviously, the SAT solution is more favourable and cost effective to government and telcos. Good things come to those who wait.

na na na na na na na na batman

Based on the customer figure target (end 2016) of 45k now already met and set to exceed 100k, as mentioned by CTO and founder in the shares presentation, that target is pretty much on the money for year end.

TalkTalk need a vigorous shake-up. They cannot, and will not, do that unless there are changes at the top. I still feel they are on borrowed time. They have had months to do something to turn this around. Their lack of agility in addressing issues with their tech stack seems to be common across the business IMO.

You can put me on filter, pull the wool over your eyes if you will. All of this is relative to the company btw.

You are delusional. Here's a brief on what has happened... - I tell TalkTalk I'm moving - Installation date arrives, phone call from TalkTalk saying they cannot do the install for another month (no prior warning) - TalkTalk go public with data breach - I request TalkTalk cancel my contract for breach of policy - I contact TalkTalk cancellation team again, if I prove my data was leaked they would possibly waive cancellation charges - I contact Dido Harding and disclose potential vulnerabilities in their applications - Response from Chief Of Staff, information passed onto technical team, iterated how important this sort of thing is to Dido and she would respond - No response from Dido - Letter from CEO office to say they received my complaint - Email from Cyberattack team at TalkTalk to say my account has already been cancelled - Email from TalkTalk billing to say my account is in credit and to call for a refund - Call TalkTalk, they cannot find any record of account. 20 mins later they somehow find it, they say they will refund amount and no cancellation charges. - Email from TalkTalk to say installation date confirmed - Call TalkTalk, account is not cancelled and no record to show it was cancelled and no record of refund. - Call CEO office, person handling complaint is out of office and nobody else can look at it - Call CEO office again, person still out of office - Call TalkTalk cancellation team, get transferred to 3 different departments, 45 mins spent on phone total trying to cancel. Eventually they cancel it but cannot tell me how much the final charges will be (a month earlier they told me £260 and now they don't know) What you are saying Scott is that as long as you don't have to interact with the company it's all fine and dandy. How long have you been a TalkTalk customer Scott?

to see my posts removed. I guess customer experience it not something any investor wants to know about, especially if its a bad experience. Nice to keep an unbiased balanced view

It doesn't look good and the customer experience is appalling. Their method for customer (profit) retention is to ignore the customer, and to draw the cancellation process out unnecessarily. They are just another cheap service provider leeching off of BTs network and their offering is in no way unique. The company is nothing more than an amalgamation of crappy providers acquired to create what they are today. A company that do not put the customer first and security appears to always be an oversight for them (3 breaches in 1 year).

Further to my previous post. Talktalk now say my account was never closed, even though they sent an email stating that and they issued a refund. They also day that my complaint was closed due to no response. Coincidentally the person in the CEO office that was dealing with my complaint has been out of office. Absolutely stirling service. Seems TalkTalk have a habit of saying one thing and doing another. I am extremely p****ed off they have the audacity to book an installation when I have made it quite clear I do not want their services. Seems this will not be resolved through talktalks 'official' channels.

Well, I spoke too soon. So last week I was told my account was cancelled. This was confirmed when my Wife called to get a refund for credit on the account, initially they couldn't find the account but eventually did... issued the refund and stated there where no charges to be paid. Friday evening we receive an email to say 'Your go-live date is confirmed'... wtf. So the account goes from being cancelled, to not existing and to being active again and to top if off they have decided to come and install a phone line and broadband. Speaking with customer services this morning they indeed confirmed the account was active and the services are scheduled to be installed. This is a f***ing painful process. I spent the best part of a month complaining to every department all the way up to the CEO. I even helped the company by pointing out issues with their systems. I thought this had finally been resolved but now right back at square one. In all seriousness, if they are this complacent in managing customer accounts it is of no surprise they got hacked 3 times. The true test for any company is how their customer service team perform and on all accounts TalkTalk has failed at every step.

Hereshopin that's right I am no longer a customer so no longer have an interest in TalkTalk. I hope for all the longer term investors sake that TalkTalk finally get their house in order. Best of luck.

Each to their own spokeshave. I have now received confirmation from TalkTalk, by way of letter, confirming my contract has been cancelled (as requested just under 4 weeks ago) with no additional charge. So I have now washed my hands of TalkTalk. I only hope they take a serious look at the way they are doing business and concentrate on developing good customer relations and a secure platform.

Well here's hoping they are taken over, cleaned out and binned. Customer service is absolutely appalling. I received an email yesterday from the 'Cyber Attack' team, that looks like a mishmash of different documents. They have told me that my account has been cancelled. It would have been nice for somebody to call me and tell me that, this is the first I heard. The company are trying hard to shun responsibility elsewhere. EMAIL START "We now know the extent of the data accessed is significantly less than originally suspected and we are in the process of contacting affected customers to let them know if any of their data was stolen. We can confirm that sensitive financial information, such as credit and debit card numbers, was protected and investigations so far show that the information that may have been accessed is not enough on its own to take money from your bank account. In addition, we have securely shared our customers’ details with the major UK banks so they can take their usual actions to protect customers’ accounts in the highly unlikely event that a criminal attempts to defraud them. It’s important to remember that the cyber attack was a criminal act and we continue to act in line with our terms and conditions. Based on the information you provided we can see that your account has now been cancelled with TalkTalk. You should have received a letter confirming if there any outstanding charges left to pay and an estimate of what these will be. Your final bill will be calculated in the coming weeks and sent to you. You can also check these online in My Account. If you do have any questions or want to discuss this further then our customer loyalty team are on hand to help; the best and easiest way is to call us on 0870 444 1820, which is free from TalkTalk landline, or 020 3441 5550. We note your request to cease processing your data. In accordance with the law we must be able to process your data whilst you are our customer so that we can provide your services. If you decide to leave us then we will continue to act in accordance with the law which may mean that certain data is retained and processed, for example, in relation to customer complaints, billing issues or to satisfy Government requirements. We also want to remind you that in the unlikely event that money is stolen from your bank account as a direct result of the cyber attack (rather than as a result of any information you give out) then as a gesture of goodwill, on a case by case basis, we will waive termination fees. The criteria are: 1. You have had money taken from your account without taking any action yourself. 2. The money was taken on or after the 21st October 2015. 3. You have contacted Action Fraud UK and obtained a Crime Reference Number." EMAIL END