IC article8 Oct 2025 13:19
Part 1 (won't all go in one message)
Investor's Chronicle article today:
https://www.investorschronicle.co.uk/content/af47120c-7c4c-436f-a6cb-6cd9ef9dc243
For those with a paywall, there's the text:
Is the ‘supertanker’ Capita finally turning around?
After years of stumbles, some analysts believe the outsourcer’s long-awaited return to form is gaining traction
Published on October 8, 2025
by Valeria Martinez
Capita (CPI) has spent much of the past decade lurching from one crisis to another. Once a member of the FTSE 100, the outsourcing group has suffered multiple profit warnings, a dividend suspension since 2018, a £700mn emergency rights issue and a major cyber attack. That’s alongside several embarrassing operational mis-steps on public sector contracts.
The record of the company, which runs key services for the NHS, local councils and the military, includes missing army recruitment targets, complaints over poor standards in its NHS primary care support contracts and blunders in the provision of pensions for the Ministry of Defence firefighters. These have hurt its reputation, but also its finances.
Multiple chief executives have tried to turn the situation around. Under Andy Parker, profits continued to fall despite early restructuring efforts, culminating in his exit and the company’s ousting from the FTSE 100 in 2017. His successor, Jon Lewis, embarked on a major overhaul centred on stabilising and simplifying the group, but progress was slow.
The pandemic disrupted its delivery, disposals took time and the 2023 cyber attack knocked earnings and cash flow. Adolfo Hernandez, former vice-president of telecommunications at Amazon (US:AMZN) Web Services, came in early last year to speed up the turnaround and inject more technology expertise into the business.
Third time’s a charm?
Hernandez’s strategy, laid out last summer, is built around focusing on core operations, saving millions of pounds through an aggressive cost-cutting programme and increasing investment in technology, particularly artificial intelligence. The aim is to restore operating margins to 6 to 8 per cent and push Capita into positive free cash flow from late 2025.
Investors have taken notice. The shares are up nearly 55 per cent since the strategy was announced, and 40 per cent over the past month alone. The most recent surge followed a bullish note from broker Canaccord Genuity, which argued that the long-suffering “supertanker” Capita is “dramatically undervalued”.
Analyst Kai Korschelt at Canaccord said the company could be worth three times its current share price, based on what he described as “conservatively set” forecasts of 20 per cent compound annual earnings per share growth from 2025 to 2027. “We believe its turnaround is at an inflection point now and gaining steam,” he said.