RE: RE: Trades24 Mar 2015 09:51
Hi Drums, I have asked this before and their standard answer is that there system just uses the mid-price at the time of the trade and is automatically worked out so nothing they can do. I've read posts on iii before and they say the same thing.
On the refund of money on my TD account, I received this very vague response this morning (5 days after I asked, despite their service standards saying 2 days!!):
At the moment, we have not been given a fixed date as to when we can expect these funds to be returned. However, we do have rough estimate as to when these may appear - if they are sent to us electronically by the company/registrar, then it is likely that we will receive them by the end of this week, or early next week. If they send us the funds as a cheque, which many registrars do, then this will add some additional clearance time to the funds - most likely this would push us until the end of next week, around Friday 3rd April.
If you haven't seen the funds appear by that time, do feel free to let us know and we will be happy to check with our Corporate Actions team again, to see if we have any updated information.
With regards to your question, as to whether you can use the funds towards a purchase you wish to make. Until the funds are back in our possession, and back on our customer's accounts, it will not be available to use towards an investment you wish to make. I'm sorry if this is disappointing.
Seems TD are the slowest at everything! I do like their platform as its easy and straight forward to use. Fees are £12.50 per trade which is fine for me as I dont make many. Anyone suggest any better online facilities?