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South Africa is terrible place to have an office 🤦🏼‍♂️

I suppose they way they look at it if it’s good enough for BT To have there head office in Johannesburg ,which I believe is South Africa. Then it’s good enough for capita ,

Make sure you lot don’t leave any rope or razor blades about as you all have so much doom

And gloom .

Alb

Just some concrete news on CPI ,

Whilst you all put the world to rights .

Alb

The countdown is on! Next week we will open the doors of our brand new Mutual Park office in South Africa. We are excited to finally welcome colleagues to this incredible new space that boasts the Green Building Council SA 6-star rating with great facilities for our amazing people. Look out for more updates next week!

#SustainableGrowth #UnleashTheHumanMagic

Edlin Davis, Salma Amara, Kieron Collins

Capita plc extends contract with European telecoms provider

Capita plc (Capita) today announces it has extended its customer experience contract with a leading European integrated telecoms company for two years from January 2024, with an option to extend for a further two years.

In a deal worth more than £95m over four years, Capita will continue to deliver on-shore and near-shore end-to-end customer experience services for the client, including inbound customer inquiries, chatbots, social media engagement and managing customer technical support.

Corinne Ripoche, CEO, Capita Experience, said: "We are very proud to extend this contract, which builds on the success of our long-standing strategic partnership since 2008.

"We will be focused on delivering a customer-centric approach which anticipates customer needs, through a seamless and personalised experience.

"We'll continue to leverage technology to meet our customer's very high-quality requirements."

Capita is one of Europe's main customer experience businesses, with market-leading positions in the UK, Ireland and Switzerland, and a major presence in Germany.

Notes to editors:

The new contractual agreement is based on expected volumes, and therefore treated as a framework contract. As a result, there is no IFRS 15 transaction price (order book) for the contract.

@NOFEAR ,

Many thanks for the video ,

plenty to look through .

👍🏼🙌

@Trenors ,

I totally agree ,

Also it Would be nice to find out Schroders (spelt correctly this time ) 🤦🏼‍♂️correct average.

Atb

@voli.zh

Not sure of the implications I would run it past Aimmaster ,

but here are some figures of Uk takeovers from Schoders .

https://www.schroders.com/en-us/us/institutional/insights/are-overseas-takeovers-a-threat-to-the-uk-stock-market/

All the best

From Bloomberg news ,

Allfunds, UK Stocks Touted as Favorite M&A Targets in Survey

Lower equity valuations set to drive more M&A in UK market

Allfunds is favorite overall pick, followed by Covestro

More UK firms are tipped to be takeover targets this year as rock-bottom valuations spark an M&A boom among the country’s stocks.

British stocks accounted for 70% of companies mentioned at least twice in an informal survey of 18 risk-arbitrage desks, traders and analysts conducted by Bloomberg News in March. They included companies such as betting firm 888 Holdings Plc and Direct Line Insurance Group Plc. Overall, Amsterdam-listed Allfunds Group Plc won the single greatest number of votes.

The FTSE 350 Index’s record 45% discount to the MSCI World Index on a key M&A valuation measure, the multiple of enterprise value to earnings, is luring bargain hunters. Recent predictions have touted the UK as ripe for a takeover wave following a period of deteriorating business confidence and tough financing conditions.

Smaller companies in particular have been attracting attention given their valuations slid substantially amid persistent outflows from UK equity funds, according to Ken Wotton, Gresham House Plc’s managing director for public equity. The extreme, once in a generation kind of discount, has been noticed by cash-rich private equity firms and strategic corporate acquirers, Wotton added.

“This has driven a steady stream of announced takeover approaches and, in some cases, public bidding wars have ensued,” Wotton said.

There have been 14 takeover offers for UK firms with a market capitalization of at least £100 million ($126 million) this year. Among notable deals, Nationwide Building Society is buying Virgin Money UK Plc for £2.9 billion, while International Paper Co. is in talks to acquire DS Smith Plc and Barratt Developments Plc has agreed to buy rival Redrow Plc.

Investors are also keeping an eye on Allfunds, which Bloomberg News reported on Monday has drawn interest from investment firm Motive Partners. This follows a Bloomberg News report from last November that the fund distribution platform was gauging takeover interest from private equity firms. Expansion has reported that Euroclear and Brookfield are among interested suitors.

Link https://www.bloomberg.com/news/articles/2024-04-08/allfunds-uk-stocks-touted-as-favorite-m-a-targets-in-survey?srnd=homepage-uk

@NOFEAR ,

Ok thanks for letting us know ,

👍🏼🙏

@RazorsEdge

Three great posts .👍🏼

Thank you .

@NOFEAR

Thank you most appreciated .

What a way to re-start after Easter, visiting our largest sites in the company - Mumbai and Pune, India. I was joined by members of the Ex team Xenia Walters Corinne Ripoche and Manpreet Singh where we had an intense but very productive few days, engaging with our teams and learning about the incredible and important work we do for our clients and Capita. This was a true ‘cross-company’ trip, which has left me feeling inspired and proud. 

 

Our India operations play a huge role in our organisation. They are critical to our business' success. We had the opportunity to spend time with our client operations teams for both our Capita Public Service and Capita Experience divisions. A large portion of our Technology Software Solutions (TSS) teams are also based in India, where they are building solutions for both our divisions, focusing on AWS Connect, GenAI, CollectSure, Santas, CapitaOne, Pensions and more. India is also the home of our Shared Service Centre teams who support many areas of Finance and HR. It was truly a pleasure meeting with all the teams.

 

We have a highly impressive, passionate, dedicated and loyal group of colleagues based in India. Interestingly, these teams have longer tenure than the average Capita employee and some of our teams in India have the highest employee engagement and satisfaction (per our Employee Survey) across the company. This is also a good reflection of the career path opportunities that Capita offers and our ability to quickly attract talent into the business. For example, for one client we were able to increase a customer team from 11 colleagues to 1800 colleagues in 11 months! 

 

This trip was an incredible learning opportunity. We got to experience new technologies at work, listened into customer calls, observed how some of our customers' back-office teams work and gained a better understanding of how our colleague training and enablement programmes are progressing (something critical when there is so much growth in both people and content areas). 

 

I leave feeling impressed, certainly much wiser and very much looking forward to returning to meet colleagues in the near future. Kudos to the team for the great work done! I am proud of our ability to deliver #betteroutcomes as a truly international

Ok look forward to it ,👍🏼

Have a great Easter likewise.

🐣

Just out of interest how much would the subscription be after free trial period?

Thanks

DB

Appreciate the response and information.

Hopefully with JL gone , AH with a great proven track record can turn this around.

🙏🏆

Good luck .

@NF Excellent work and informative information,

But it just shows what a poor investment they have made ,

Only difference is funds will have hedged on the way down making good profit.

Also they can offset massive losses against huge profits.

I also remember Neil Woodford ,

https://www.fnlondon.com/articles/woodford-takes-40m-hit-from-capita-tumble-20180131

Who is lending shares to be shorted ?

Best regards

DB

@NF Excellent work and informative information,

But it just shows what a poor investment they have made ,

Only difference is funds will have hedged on the way down making good profit.

Also they can offset massive losses against huge profits.

I also remember Neil Woodford ,

https://www.fnlondon.com/articles/woodford-takes-40m-hit-from-capita-tumble-20180131

Who is lending shares to be shorted ?

Best regards

DB

Today I tried to re new 3 phone contracts,with Vodafone sim only

Been with them for years !

I wanted 50 gb data unlimited calls and messages,3 contracts

Online Vodafone offer 30gb for £8 per month per contract on uswitch

Many other providers on same site are around for £50gb data £10 per month .

Because I was not a new customer for 50gb it was £21 and Vodafone would not price match .

I am expecting a call in the morning from a manager who may be able to offer me a discount.

Incredibly poor customer service for existing customers.

I will keep you updated.

Seems like they don’t want the business and are happy for me to leave .

Today, Capita announced its 2023 Financial Results. While it’s only week 7 for me, it’s clear that Capita has strong foundations to build on, a well established client base where we are delivering good work that’s recognised, strong offerings and dedicated and talented colleagues. At the same time, we need to rebuild, simplify and inject more technology in how we operate and deliver to drive efficiencies and grow.

Increasingly, more and more of our clients will look to solve their complex problems through the application of technology - and to augment their human-to-human connections, using Automation and Gen AI. And most customers prefer this to be delivered as a "managed outcome". There is a big market opportunity and it’s just in its infancy.

Please take a moment to watch my video which outlines the key messages from our Results Presentation today and how we will create a step change in our performance and put us on track to be a leader in this space.

Yes well done Aimmaster for calling it right I bow to your superior knowledge and experience .

🙏🙇🏻💅