Member Info for Craig

Hi @bazzerh

We unfortunately don't have Portfolio summery emails based on price change/share performance, but it is something we'll look to add as a feature for a future upgrade.

If you go click into a Portfolio you've got set up, you'll see a 'Alerts are enabled' toggle button at the top. That will turn on alerts for your shares to keep you informed of things like RNS releases, Directors Deals, etc.

Hi Dglos,

We raised a ticket with the data supplier early this morning once we noticed. We still haven't had a further update from them yet unfortunately. Our director is due to speak with them directly to try and speed things up. Apologies for the inconvenience caused in the meantime.

Hi Twinfair. We normally respond within 15 minutes. I've emailed you to make sure your inbox is receiving our emails. Let me know if it doesn't turn up.

Hi Twinfair. Please contact info@lse.co.uk if you have an issues with your account and we'll help where we can. Thanks!

Hi banjomick,

If you can send an email to info@lse.co.uk and include screenshots of what you're seeing, that'd be appreciated.

Hi TooEarly,

The issue with the data supplier has since been resolved. Please in future email info@lse.co.uk if you experience issues on the website.

Hi JeanLuciano,

Please email info@lse.co.uk and we'll help where we can regarding your account.

Good morning,

We noticed there was an issue with the website video player which has since been resolved. If you notice anything further, please email info@lse.co.uk

Hi CryptoChris,

This is something that shouldn't be happening. We'll hopefully have it resolved as soon as possible.

Hi SweetTooth,

Thank you for letting us know. We'll raise this with Google to see what they can do on their side. Adverts on the website are predominantly targeted to users based on your search history, and websites you've previously visited so it could be related to a website you've visited before that's had kitchen utilities for sale.

Hi crabro,

Those indicate if the share has risen, fallen or stayed at the same since it was added to your Watchlist. It only applies to shares added after the feature was added.

On checking the issue it seems to add to Quickpicks now. We do have a temporary limit of 20 Quickpicks so if you've got more than 20, you'd need to remove some to be able to add AST.

Hi,

The issue was resolved but if it remains an issue for anyone, just remove stored cookies and cache for lse.co.uk only from within your browser and it should stop showing once you make a selection.

Hi Passer,

The issues with Watchlist should be resolved quite soon as we're aware sorting the Watchlist doesn't always work as it should.

Hi DeffoTheLastSpin,

We calculate the trade type based on the trade price being higher or lower than the mid price at the time of the transaction. Sometimes this calculation does not work, or the price is the opposite side of the mid price. This means we are either unable to calculate what type of trade this is at all, or the calculation shows it as the wrong type of trade (a buy instead of a sell for example).

The above would explain why you sometimes see an Unknown trade. Delayed trades can happen from time to time, which can be due to various different reasons that we're not always told by the Stock Exchange.

Hi Saleemk,

If you send an email to info@lse.co.uk with the post date and time, we can remove it for you.

Thanks.

Hi,

Apologies for the delayed reply. If you email info@lse.co.uk we can get it stopped for you.

Thanks.

Hi Spondy,

This isn't something we've ever been made aware of, or heard of from other customers. I'll pass it over to the technical team to check over and see if there's anything they can find going wrong on this side.

Thanks.

Hi Spondy,

Unfortunately, searching posts on the website isn't possible currently.

Thanks.

Hi,

Apologies for the delayed reply. Our technical team are still sorting through a few remaining issues on the page. They're close to hopefully getting it back online and showing. In future you're best emailing info@lse.co.uk to get a quick answer on website issues.