RE: What am I missing here?3 Dec 2023 08:22
We can all go visit the venues and see for ourselves how they're doing, personally I visited 3 so far, and have generally been impressed. I've also traulled through numerous reviews online for all the venues. These are my takeaways.
The positives
- People that visit most venues have fun, like the vibe and the games.
- Many say they will return.
- The staff at the majority of the venues get good reviews and make the games more fun for customers.
- Management are all over the reviews responding to positive and negative points and asking for further feedback on the negative ones.
- Staff seem happy to let gamers have a bit of extra time when the venues are less busy for no extra cost.
- Most venues had 4.5 to 5 star rating.
The negatives
- BBB Cardiff seems to be having issues, it sounds like it's poorly managed, poor staff, not clean (trashy was mentioned more than once), slow service, also staff have reviewed it negatively here. Does sound like it's very busy though which probably doesn't help the above.
- Some games are broken, seems to be crazy golf having the majority of issues here at various venues, I had similar experience in Exeter BBB.
- Rude or uninterested Staff, again seems isolated but quite a common cause for complaints.
- Bookings either not getting enough time or slow to setup games.
Why post this, Personally I feel like customer experience here will be the make or break of this company, if we are excellent in this area then this should be reflected in the amount of customers visiting and the SP/Financial results. Cheers