RE: Pretty much already met the £700m target now3 Nov 2021 10:45
It definitely was built on acquisitions and BPO deals however they never truly integrated these and as a result you had lots of Capita departments compete with each other, often giving business to 3rd parties in preference to giving it to their own internal business units.
If JL can chuck that kind of approach on the fire, then this train should pick up speech...
Never one to stretch an analogy :)