Complaints data update14 Apr 2022 00:33
The FOS released the complaints data for the second half of 2021 this morning.
Morses club attracted 917 complaints during this period, substantially down from the 1585 complaints received during the first half of the year.
This, coupled with the fact that the surge in complaints received in February this year came just before the FCA's restrictions on MCMs came into force on the 1st of March suggests to me that Morses may have weathered the worst. The new restrictions not only limit the fees that the MCMs are allowed to charge, but perhaps more importantly require that they inform potential customers that they can apply directly to the FOS for free, and indeed, a quick Google search reveals that advertising from MSMs has fallen to almost zero since March 1st.
An update from the BoD on the number of recent claims and the effect on the bottom line would be nice (Profits 20-30% lower - subject to review! -remember ), as would an explanation of the CEO's strange behavior.
The attempt and subsequent failure to separate the HCC and digital arms of the company remains somewhat worrying - "streamlining the business" always seemed to be a somewhat unlikely reason.
But all in all, I am quite optimistic that this can recover and prosper. Would welcome your thoughts on the matter.