TPT - online competition7 Oct 2017 09:21
Having an online presence is crucial
On the other hand, having a few bricks and mortar stores is just as important. I like to know exactly what I am buying, be able to speak to a real person and have the option to return to return things with ease (especially heavy materials)
WH Smith is a non online company which continues to surprise. But through clever and savvy management it has done very well. If you'd have taken out a short position on that company a few years ago (and even I myself was considering this!) you would now be very badly burnt