RE: Saga will work with “a smaller” number of agents20 Jan 2022 07:40
Hi Martin - I agree and disagree. Totally get your point. But all they had to was give those ‘specific’ agents a commission uplift, or there own Commercial contract or access to maybe nett rates.
So instead they have p***sed of lots of agents that maybe only did 1 or 2 bookings a year, but times that by say 500 agents. There was a better way of doing it.
See some comments below-
I don’t get it, was this their long term plan? Use us to help build their customer audience, then pull out so they think they can cut us adrift from our customers.
Katie Powell we used to book a few river cruises with them!
Stephanie Rose no longer using saga ??
TUI are typical of doing this - then they always come crawling back.
Agents who have been dropped by Saga have expressed disappointment that the operator no longer wants to work with them.
One described the move as a ‘slap in the face’, another said it was ‘short-sighted’ and a third said it was ‘ludicrous’.
The over-50s specialist has written to agents saying it is making changes to its business and is reducing the number of trade partners it deals with.
In a statement, Saga said: “As Saga customers return to travel throughout 2022, we have made changes to our business to ensure we are delivering the holidays our customers want.
“As part of this, we are moving to work with a smaller group of trade partners to enable us to more closely collaborate and build stronger relationships.
Silly totally unnecessary move .