Tried it with Amazon19 Aug 2020 21:18
I thought I would try Morrisons via Amazon late afternoon today at 18.11 and got a message I would receive my order between 8 and 10. About an hour later I got a message that my shopper was collecting my items on my phone and then I got a request to accept or not a substitution which I accepted. Then I was advised my order was on it's way and I could track the driver.
At 7.59 the order arrived and all items were neatly packed in strong paper bags (like in the US).
What an amazing service - I will be using again but thought you would appreciate my feedback.
To note, I am not a Morrisons shopper as there isn't one that close but I will definitely be doing my shopping via Amazon/Morrisons from now on as it's easy and I can track the entire thing.