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LONDON (Alliance News) - The chief operating officer for HSBC UK, part of HSBC Holdings PLC, apologised Wednesday for problems that knocked out online banking services.
Both personal and business customers were hit by disruption to HSBC UK's online banking services, with the worst coming on Monday and Tuesday. There has since been a "steady" return to service, HSBC said, and the bank will continue to monitor developments to ensure that remains the case.
John Hackett, chief operating officer at HSBC UK, apologised for the "inconvenience and frustration" experienced by internet banking customers over the past couple of days and offered reassurance that their personal information was not compromised.
"Sorry for the inconvenience and frustration that many of you have suffered as a result of the internet banking problems we've had these last couple of days. I also wanted to reassure you that this was not a cyber attack - it was an internal issue - and at no time was your data at risk in any way shape or form," Hackett said in a video posted on Twitter.
https://twitter.com/HSBC/status/684748716075421696
Hackett pledged that no internet banking customers would be left out of pocket by the problems encountered by the service.
Specifically, HSBC said it will refund or waive unarranged overdraft charges or manual payment fees incurred on Monday and Tuesday.
"In relation to any other financial detriment caused by the outages, we will review all claims on a case by case basis," the bank added.
Shares in HSBC were down 3.1% at 506.20 pence on Wednesday afternoon.
By Samuel Agini; samagini@alliancenews.com; @samuelagini
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