Figures released on Tuesday showed that Lloyds was the most complained about bank in the first half of 2014.The financial ombudsman, the authority which is in charge of settling disputes between lenders and their customers, received just over 190,000 complaints between 1 January and 30 June, with Lloyds the subject of 62,132 statements of dissatisfaction.Barclays were the second most-complained about bank with 27,487 complaints, almost twice as many as Royal Bank of Scotland."We're seeing more and more people turn to us in frustration where they feel their bank or insurer simply doesn't understand or really care," chief ombudsman Caroline Wayman said in a statement."And we're hearing growing dissatisfaction from people about being processed industrially as a number rather than being listened to as an individual customer."By giving their customers more thoughtful, considerate and personal responses - clearly setting out the reasoning behind an individual decision - we know that businesses can help sort out problems earlier on, prevent complaints being escalated to the ombudsman and rebuild trust and confidence more generally."Complaints over cases of mis-sold payment protection insurance (PPI) still accounted for seven out of 10 cases but the total number of PPI-related complaints fell to 133,819 from 266,000, while other banking complaints rose 7% overall.Cases in which the authority ruled in favour of the customers rose from 51% to 57%, with HSBC losing 78% of its disputes, while Barclays and Lloyds fared only marginally better as both won a third of their cases.Lloyds shares were down 0.45% to 75.51p at 11:59 on Tuesday.DC