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Morning all. Great post Hallster. Great to see some positivity and facts 1st thing!
Ian, I have a feeling that JL have picked a fight with the wrong guy!
Morning Ian
As a few posts have mentioned ...credit card company will give you the refund then allowing you to buy another TV ...the credit card company then send the retailer a form to fill in as to why they should not be debited by your credit card company ...you also are asked to state why you wish to claim a refund .... the retailer only gets a very small time window to state their case back to the card company...based on it being faulty they have little chance of getting the refund reversed ...but would you buy another TV from them .
Cheers Clive
Friends
Agree that is best course of action. They normally reverse the transaction immediately and wait for retailer to prove they are right, which they can't...
B4s, Ian
Here's what CAB recommends to send to retailer about an item that develops fault in first six months
"Under the Consumer Rights Act 2015, goods should be of a satisfactory quality, fit for purpose and as described. My rights have been breached because the item you sold me is faulty/doesn't match the description.
I would like a repair or replacement.
If you can't offer me either of these in a reasonable time, I would like a discount or refund."
Haha, I quoted the sale of goods act on day one, they ignore as you will find out if you read the reviews!
I currently have my very own JL case manager, Aaron, who is of course outsourced and from Sitel group, as useless as a chocolate teapot, he keeps on ringing me up to ask how things are progressing, according to JL your first year warranty is with Sony, they only provide the next 4 years to make up the five years that they sold you!. And you have to do all the chasing !
Just ongoing at the moment..
Ian,
Look at Section 75 if paid by credit card. Worked for me earlier in the year when KLM refused to refund flights which they cancelled. Credit card providers refund you and chase after the supplier.
John Lewis tried it on with my parents with a kitchen they installed. Had a mark on the new worktop they blamed on my parents putting a hot pan on it. It was only after threatening legal action they agreed to replace the tops. The fitter comes out with new tops and before anything is said he spots the mark and says oh look there’s some glue stuck on there and scrapes off the mark !! Got a load of vouchers as an apology for their accusations. I would have pushed for more but that’s my parents just wanting the easy life.
Ian the easiest thing would be to just buy another TV . Then put JL in the small claims court where they will not have a leg to stand on , therefore all cost etc will covered.
If you mention small claims they will exchange pronto
The SoGaS act should have you easily covered shouldn’t it?
Quote it to JL. Directly.
I only see action from service based complaints when using it.
That's a shame Ian, I hope Sony agree to buy one of the stock units from JL to save face. That's been going on a long time.
Morning Bear4Shares,
Very kind of you for the offer will keep in mind.
All the best
Ian
Morning Anders,
No, the £8000,00 broken 5-month old TV is still in the hall awaiting .....
John Lewis has passed the buck back to me to sort it out with Sony, even though they were the supplier...
Come to a stalemate, Sony UK admits it needs changing out and replacing.... But Sony UK has NO stock, as not currently in production as last year's model!
John Lewis still has the UK's only remaining supply and has 9 still in stock! ... But, refuses to exchange! after 30 days.
I will soon be taking this higher!
I'm currently amused by the fact that Sony UK may have to go to John Lewis to buy me a replacement TV, that if John Lewis just changed out in the first instance would have fixed the ongoing problem...
John Lewis going down the pan..FAST!
https://uk.trustpilot.com/review/www.johnlewis.com?page=
All the best Anders,
Ian
Ian, did you sort TV?
We're approaching an average time someone calculated for FSP's to complete. The average was 120 days.
A very good early morning to one and all. Good post Hallster that sums up my sentiment exactly. Let’s hope for a few less MM antics today.
ATB, Pete
Good post Hallster, morning all.
Hoping it could be today or tomorrow, there’ll be some sort of deadline no doubt. It’s now the end of month, shorts have been presumably closing for days in a row now. Could all be adding up. Even jf it’s not I think it’ll be done by Christmas so what’s that only another 8 weeks? Not long now. Gla
Very well said Hallster, good luck.
Thanks Tiddlor.
Well said Hallster.
Don’t forget that this company that we are invested in has risen exponentially over the last year despite being unobtainable due to suspension for 5 months, for 40% of the year we could not buy or sell shares in this glorious company and yet the share price has risen by 6000%!! Imagine putting £100 in the bank, after a year it would be worth £100.50, here that £100 would have been worth £6,000 - wow!
As a long term holder (well from May 2018) I’ve seen all levels of rubbish thrown at us from either ill informed inbreds or highly intelligent inbreds to try and scare the decent people out of their money, they are no better than someone breaking into your home or mugging your wife on the way home from a trip to the cinema (when we could go out) and in my opinion are not worth the time of day.
There are better people than me posting fantastic facts about our company but please keep in mind that we are sat on a developed mine with mineable PGMs and an unknown quantity of expensive Rhodium, a huge undeveloped field of valuable palladium and now a new site (license to be confirmed) which could outstrip the both of them, the best thing is that we don’t need to build expensive mine shafts and infrastructure to get to any of it, how amazing is Russia!!
We are represented by leading experts in M and A who only get paid if we do.
We have a leading M and A lawyer on board whose time we are paying for.
We raised capital from a placement at current prices, this is unheard of.
Our BOD are highly experienced and highly invested so have the same to gain as us.
As with any investment the choice to sell up or buy more is yours, my money is on this deal being huge and as such I can’t bring myself to trade a single share, I haven’t from the start of my investment and I won’t do until the BOD tell me they have a offer on the table.
Good luck all invested.