Serco embarks on significant expansion programme for leading UK retailer Date : 06 March 2014
Serco, the international service company, has confirmed the launch of a recruitment drive for around 150 new members of staff to be based at its state-of-the-art contact centre facility in Amberley Street, Sheffield.
Serco first started operating in Sheffield two years ago and has continued the development of this dedicated centre of excellence, successfully broadening the services delivered from the site. This latest expansion will take the total number of employees to over 700 and the number of customer contacts they handle each year to over seven million.
"We're keen to speak with anyone who has the experience, ambition, maturity and drive to help us meet and exceed our objectives and targets for our clients," explains Cheryl Jones, Serco's Head of Resourcing for the Sheffield centre. "This is a great opportunity for motivated people with excellent communications skills to work in a vibrant and progressive work environment right in the heart of the city and join us in delivering cutting edge services for our retail clients. We are delighted that we will be offering a number of permanent part-time roles which we hope will be of interest to working parents and students in the city."
The Amberley Street site enjoys a host of first class facilities for its employees, including a swimming pool and gym. The centre is situated close to Meadow Hall Shopping Centre, with great links to public transport and extensive on-site parking
'Challenging' times For the year, Serco reported a 5.6% rise in revenues.
Despite the tagging scandal, in the UK revenues rose 3% thanks to growth from new contracts won in 2012.
However, the revelations led to a freeze on it bidding for lucrative UK government contracts until the end of January, which Serco said had hit the development of its business in "certain other sectors".
Investigations by the Serious Fraud Office (SFO) into allegations that it overcharged for tagging offenders are ongoing.
The firm said the outlook for this year was also "challenging", saying that it faced more contract losses than expected, as well as lower-than-expected growth from new contracts awarded.
However, Mr Casey said he was confident that Serco would return to growth
FY adjusted pretax 254.4 mln stg vs f'cast 257 mln
* Sees fall of as much as 23 pct in adjusted op profit
* Sees adjusted rev of 4.7-4.9 bln at constant currencies
By Neil Maidment
LONDON, March 4 (Reuters) - Embattled British outsourcing group Serco said it was braced for another tough year as it recovers from government contract failures, profit warnings and management exits that pushed 2013 annual profit down 6 percent.
The firm, which on Friday named Aggreko Chief Executive Rupert Soames as its new boss, said on Tuesday yearly adjusted pretax profit fell to 254.4 million pounds ($425 million), slightly below an average analyst forecast of 257 million.
Serco has been rocked by the fallout from issues such as being found to have overcharged the UK government for tagging criminals, which sparked a ban on new work, the exit of CEO Chris Hyman, profit warnings and a steep drop in its shares
Serco Group plc (Serco), the international service company, is pleased to announce the appointment of Rupert Soames OBE as Group Chief Executive with effect from 1 June 2014, at which point he will join the Serco Group plc Board. Ed Casey will continue to lead the company as Chief Executive in the interim.
Rupert is currently the Group Chief Executive of Aggreko plc, the FTSE100 support services company and world's largest temporary power generation and temperature control services business. He has led Aggreko since 2003, serving customers, including many central and local government clients, in 100 countries around the world. The services that Aggreko provides are often mission-critical, large and complex, such as supporting an entire country's national grid or successfully providing power to the 2012 London Olympics. Rupert Soames is also currently the Senior Independent Director of Electrocomponents plc, the FTSE250 support services company.
Alastair Lyons, non-executive Chairman of Serco Group plc, said: "Rupert Soames is a highly experienced FTSE100 Chief Executive with a significant track record of success, leading a substantial and complex international support services business. He and his team have driven growth in Aggreko by developing customer-focused strategies and consistently delivering against them. Rupert is a passionate believer in public services, highly respected by customers, governments, employees and investors, and I am absolutely delighted that he has chosen to join Serco and lead the company's future development.
"Serco has a unique combination of capabilities with international reach. No other company has the breadth across both frontline and middle and back office services. No other company can apply the experience and track-record that we have across the UK, Europe, the Americas, the Middle East, Asia Pacific, or Australia to support the winning of new contracts in another geography. Serco has strong foundations and the Board is confident in the Group's ability to realise its full potential under Rupert's leadership. I would also like to express my huge appreciation to Ed Casey for his commitment to Serco during this difficult period, and for providing great leadership to get the company back on track."
Rupert Soames said: "It is has been an extremely difficult decision for me to leave Aggreko after eleven enjoyable and successful years. I am hugely excited to be joining Serco as I have always admired the services it delivers and the passion and commitment of its people. I am aware that the Company has experienced significant recent difficulties but the work that Serco does is important to the lives of millions of people and I believe that we can find a way through to a bright future. I am greatly looking forward to working with my new colleagues to deliver the quality of services that will impress our customers, shock our competitors and please our investors."
Havering Council selects Serco to deliver waste and recycling services
Serco, one of the UK's leading environmental services providers, has been selected by the London Borough of Havering to manage its household waste and recycling services.
The seven year contract (with an option to continue for a further three years) commences on the 1st August and is valued at around £40m. Serco already delivers a range of environmental services to over 17 local authorities across the UK from waste and recycling collections to landscaping and street cleansing. This new contract is now Serco's fifth in London and will see the company delivering environmental services to well over one million residents across the capital every week.
According to the London Borough of Havering, Serco was chosen for its approach to delivering these important services to the community and for being 'value for money'. Under the new contract, Serco will be investing in a new fleet of split back vehicles to enable both refuse and recycling sacks to be collected at the same time in separate sections, reducing both vehicle movements in the borough and carbon footprint. Serco will also work with the voluntary sector to establish a furniture reuse scheme and also to provide a collection service to have large items collected direct from people's homes. The introduction of a new doorstep collections service for textiles, small electrical appliances and batteries is also being considered.
Councillor Barry Tebbutt, Cabinet Member for StreetCare, said: "We're really looking forward to working with Serco, they've come up with some good ideas to help minimise waste and ensure that the already exceptional standards that we have are maintained."
Mike Boult, Managing Director of Serco's Direct Services business, said: "We are delighted the London Borough of Havering has selected Serco to deliver these important services to the residents of Havering. Our track record in delivering a broad range of environmental services across the UK means that we are uniquely placed to understand the growing needs of the local community. We look forward to working in partnership with the council to deliver the waste service and the innovations we have pledged in the bid
Serco, the international service company, has been awarded a contract by the European Parliament to consolidate and transform their IT support services. Under this new contract, which is valued at EUR 60m over six years, Serco will work with its partners to provide support to the European Parliament in Brussels, Luxembourg and Strasbourg.
Serco has been providing a range of support services to the European Parliament since 1998. Under the new contract, Serco will continue to provide these services and will also deliver front office and back office IT services, as well as central logistic and procurement services.
One key aspect of the new service will be the consolidation of the three current service desks located in two countries consolidated into one and the service will provide support to both the VIPs and standard users of the European Parliament. The 1,500 VIP Users of the European Parliament include the President of the European Parliament and his staff, the Members of the European Parliament, the Secretary General staff, the Directors-General's offices and Directors.
Michael Alner, Serco Europe's Managing Director, said: "We are extremely pleased to be extending the services that we offer at the European Parliament and look forward to the challenges and to bringing service to life for this client
Serco has been re-awarded the contract to provide operation and maintenance support to the Solid State Phased Array Radar (SSPAR), part of the UK/US Ballistic Missile Early Warning System located at RAF Fylingdales, North Yorkshire on behalf of the UK Ministry of Defence (MOD). The six-year contract, which starts on 1 April 2014, is valued at over £15m, with an option for six further years.
Under the terms of the new contract, Serco will be responsible for the operation, maintenance and repair of the SSPAR and associated hardware and life support systems including Project Management and Software maintenance activities.
RAF Fylingdales is considered one of the key components for UK national security and last year celebrated 50 years of Ballistic Missile Early Warning Operations. Serco is the only contractor to have continuously operated and maintained the facility, despite 11 competitive tender exercises. Some of the existing Serco team have been supporting RAF Fylingdales since the very beginning, while Serco as a company has provided continuous support on site since its formation in 1988.
Duncan Mackison, Serco's Managing Director for Defence said: "RAF Fylingdales plays a critical role in defending the nation. Serco is incredibly proud to be part of its 50 year history and can now look forward to being part of its future. We are delighted that both the MOD and RAF continue to have confidence in our ability to deliver a high quality service. This is an important contract for us and our continued success is down to the hard work and professionalism of all those who work at this small station on the North Yorkshire Moors and their drive for continuous improvement."
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