Serco to provide air navigation services at Sharjah International Airport Date : 26 March 2014
Serco, the international service company, today announces that it has signed a contract with Sharjah Civil Aviation Department to continue to provide air navigation services at Sharjah International Airport. Serco will also be responsible for training Emirati Nationals to become qualified air traffic controllers (ATC) and ATC assistants. The three-year contract is valued at £7m.
Serco, and its predecessor IAL, have delivered services to Sharjah International Airport since 1947 when it was a stopover point for flights en-route to India and Australia. It has since expanded significantly, and in 2012 the airport achieved a 12 per cent growth in passenger numbers, supported by Serco's high quality air traffic control operations.
Serco will continue to support the development and the growth of Sharjah International Airport, namely by supporting the refurbishment of the air traffic control tower and the commissioning of the new runway, and by maintaining the provision of safe and efficient air traffic services for all the passengers.
David Greer, CEO of Serco Middle East, India and Africa, said: "The award of this contract to continue to deliver air navigation services at Sharjah International Airport demonstrates the trust and confidence our customer has in Serco. We will ensure, through our highly qualified staff, that we continue providing excellent services to support the development and growth of the airport."
His Excellency Sheikh Khalid bin Essam Al Qasimi, Chairman of the Sharjah Civil Aviation Department, said: "Signing a contract with a company that has such a long and established experience in the field of air navigation services will allow us to provide the best possible service in this area, especially since Sharjah International Airport has been witnessing an active increase in aircraft movements year on year. Our collaboration with Serco will ensure smooth aircraft movements as well as full compliance to matters of safety at the airport, especially during aircraft landing and takeoff. The contract also includes the training of Emirati Nationals to become future Air Traffic Controllers and Air Traffic Controllers Assistants. This is in line with our ambition to provide young Nationals with knowledge and skills that enable them to perform their duties and responsibilities
Serco starts training French airport firefighters Date : 24 March 2014
Serco's International Fire Training Centre (IFTC), one of the world's leading fire training centres, has welcomed its first-ever group of French airport firefighters after gaining approval from the French civil aviation authority, the Directorate General for Civil Aviation (DGAC), to carry out refresher training.
The firefighters from Bordeaux spent four days updating their theoretical knowledge and practical skills at the centre, which is based at Durham Tees Valley airport in the north east of England.
All airport fire crews must complete refresher training every three years and IFTC is well placed to provide this service with its unique blend of training rigs, expert tuition, a state-of-the-art virtual reality suite and onsite accommodation.
Serco also recently recruited a team of five French aviation fire specialists to ensure the new customers' needs are well-served and understood, and last year invested £850,000 in two new Sides S3X fire appliances.
IFTC currently trains 10,000 delegates from 80 different countries each year but this is the first time it has worked with French airport firefighters. It represents a significant development for the centre which plans to further increase export sales in Europe during 2014 and beyond.
Serco's Gary Watson, Business Operations Manager for the IFTC, said: "The IFTC is number one in the UK and has enjoyed steady growth in international sales over the past five years. By further investing in our equipment and people, we are delighted to be able to extend our offer to French airports and offer a fresh choice in accredited aviation fire training. We've already had strong commitments from a number of customers in France and we look forward to welcoming them in increasing numbers throughout 2014."
For more information, please contact: Elaina Botham, Head of Marketing and Sales, IFTC Tel: +44 (0) 1325 331120 and Email: Elaina.Botham@serco.com
Notes to editors 1. The IFTC is a leading global resource offering an unrivalled range of specialist training, educational and consultancy services to the firefighting community worldwide. It produces exceptional firefighting professionals primed to operate in the most demanding of industries including the aviation, marine, industrial and offshore sectors. More information can be found at: www.iftcentre.com 2. The centre hosted a number of open days in December 2013 to showcase its world-class capabilities to French Fire Service Managers. 3. Serco employs almost 300 firefighters across its UK businesses, including the IFTC, a similar size to a medium-sized rural Local Authority Fire Service. The company delivers fire services for three civil airfields and airports, including Cardiff International airport, and is the largest private provider of fire services to the UK Ministry of Defence, with responsibility for protection, prevention and re
Serco signs £70m services contract with Lincolnshire County Council Date : 24 March 2014
Serco, the international service company, is delighted to confirm that it has signed a new contract to provide a range of business process and contact centre services for Lincolnshire County Council, delivering savings of more than £14m over five years.
As the Council's new strategic partner, Serco will be responsible for a wide range of customer-facing and back-office functions including finance, HR and ICT, and for the Council's customer services operations, which are currently delivered in-house. Serco will start work on transforming services from April this year in preparation for the transition in April 2015. The five-year deal is valued in excess of £70m. The contract also includes an agreement to add supplementary services as well as an option to extend for two further two-year periods.
Jonathan Prew, Managing Director of Serco's Public Sector BPO business, said: "We're very excited about this partnership and the benefits we believe it will deliver to the Council and local communities across Lincolnshire. By introducing new technology and ways of working, we will help improve services and drive efficiencies for the Council. However, the most important thing is a smooth transition with no drop in service for citizens and Council staff."
Cllr Martin Hill, Leader of Lincolnshire County Council, said: "We are pleased to have signed this important contract with Serco and look forward to them delivering a better deal with more savings, as well as creating additional local employment opportunities
Inspectors praise Serco-run Newmarket Community Hospital Date : 14 March 2014
A Serco-run hospital and community health team is meeting all essential quality and safety standards, according to a health watchdog.
The Care Quality Commission (CQC) report commended Newmarket Community Hospital for the quality of service it provides, following an unannounced routine visit in January. It also commended the community health team that is based there, as well as the outpatients department.
The hospital and the teams based there, which are part of Suffolk Community Healthcare, were evaluated against five criteria and met every one. They are: consent to care and treatment; care and welfare of people who use services; safeguarding people who use services from abuse; supporting workers; assessing and monitoring the quality of service provision.
Dr Abigail Tierney, chief executive of Suffolk Community Healthcare, which employs 1,000 staff across the county, said: "I am delighted the CQC recognises the quality of care provided by our wonderful staff.
"I want to thank them all for their high standards and caring for patients according to their health and welfare needs. We know our patients appreciate that, because everyone we surveyed last month said they would recommend all of our four community hospitals to their family and friends. In addition, almost everyone (99%) said they would recommend all the services we provide in the community."
The commission looked at the personal care and treatment records of people using the hospital and talked to patients and staff.
The report said: "People told us that they were cared for in a kind and compassionate way by staff. One person said, 'This is a wonderful hospital. The food is good, the girls are kind and so is the manager.'
"We found that people were cared for safely in the ward area at Newmarket Hospital and in community services provided by therapists and nursing teams. There were appropriate assessments made of people's needs. Care was provided based also on any risks identified such as risk of falling or developing a pressure sore."
The CQC regulates all care across the country, including hospitals, hospices and care homes.
Serco embarks on significant expansion programme for leading UK retailer Date : 06 March 2014
Serco, the international service company, has confirmed the launch of a recruitment drive for around 150 new members of staff to be based at its state-of-the-art contact centre facility in Amberley Street, Sheffield.
Serco first started operating in Sheffield two years ago and has continued the development of this dedicated centre of excellence, successfully broadening the services delivered from the site. This latest expansion will take the total number of employees to over 700 and the number of customer contacts they handle each year to over seven million.
"We're keen to speak with anyone who has the experience, ambition, maturity and drive to help us meet and exceed our objectives and targets for our clients," explains Cheryl Jones, Serco's Head of Resourcing for the Sheffield centre. "This is a great opportunity for motivated people with excellent communications skills to work in a vibrant and progressive work environment right in the heart of the city and join us in delivering cutting edge services for our retail clients. We are delighted that we will be offering a number of permanent part-time roles which we hope will be of interest to working parents and students in the city."
The Amberley Street site enjoys a host of first class facilities for its employees, including a swimming pool and gym. The centre is situated close to Meadow Hall Shopping Centre, with great links to public transport and extensive on-site parking
'Challenging' times For the year, Serco reported a 5.6% rise in revenues.
Despite the tagging scandal, in the UK revenues rose 3% thanks to growth from new contracts won in 2012.
However, the revelations led to a freeze on it bidding for lucrative UK government contracts until the end of January, which Serco said had hit the development of its business in "certain other sectors".
Investigations by the Serious Fraud Office (SFO) into allegations that it overcharged for tagging offenders are ongoing.
The firm said the outlook for this year was also "challenging", saying that it faced more contract losses than expected, as well as lower-than-expected growth from new contracts awarded.
However, Mr Casey said he was confident that Serco would return to growth
FY adjusted pretax 254.4 mln stg vs f'cast 257 mln
* Sees fall of as much as 23 pct in adjusted op profit
* Sees adjusted rev of 4.7-4.9 bln at constant currencies
By Neil Maidment
LONDON, March 4 (Reuters) - Embattled British outsourcing group Serco said it was braced for another tough year as it recovers from government contract failures, profit warnings and management exits that pushed 2013 annual profit down 6 percent.
The firm, which on Friday named Aggreko Chief Executive Rupert Soames as its new boss, said on Tuesday yearly adjusted pretax profit fell to 254.4 million pounds ($425 million), slightly below an average analyst forecast of 257 million.
Serco has been rocked by the fallout from issues such as being found to have overcharged the UK government for tagging criminals, which sparked a ban on new work, the exit of CEO Chris Hyman, profit warnings and a steep drop in its shares
Serco Group plc (Serco), the international service company, is pleased to announce the appointment of Rupert Soames OBE as Group Chief Executive with effect from 1 June 2014, at which point he will join the Serco Group plc Board. Ed Casey will continue to lead the company as Chief Executive in the interim.
Rupert is currently the Group Chief Executive of Aggreko plc, the FTSE100 support services company and world's largest temporary power generation and temperature control services business. He has led Aggreko since 2003, serving customers, including many central and local government clients, in 100 countries around the world. The services that Aggreko provides are often mission-critical, large and complex, such as supporting an entire country's national grid or successfully providing power to the 2012 London Olympics. Rupert Soames is also currently the Senior Independent Director of Electrocomponents plc, the FTSE250 support services company.
Alastair Lyons, non-executive Chairman of Serco Group plc, said: "Rupert Soames is a highly experienced FTSE100 Chief Executive with a significant track record of success, leading a substantial and complex international support services business. He and his team have driven growth in Aggreko by developing customer-focused strategies and consistently delivering against them. Rupert is a passionate believer in public services, highly respected by customers, governments, employees and investors, and I am absolutely delighted that he has chosen to join Serco and lead the company's future development.
"Serco has a unique combination of capabilities with international reach. No other company has the breadth across both frontline and middle and back office services. No other company can apply the experience and track-record that we have across the UK, Europe, the Americas, the Middle East, Asia Pacific, or Australia to support the winning of new contracts in another geography. Serco has strong foundations and the Board is confident in the Group's ability to realise its full potential under Rupert's leadership. I would also like to express my huge appreciation to Ed Casey for his commitment to Serco during this difficult period, and for providing great leadership to get the company back on track."
Rupert Soames said: "It is has been an extremely difficult decision for me to leave Aggreko after eleven enjoyable and successful years. I am hugely excited to be joining Serco as I have always admired the services it delivers and the passion and commitment of its people. I am aware that the Company has experienced significant recent difficulties but the work that Serco does is important to the lives of millions of people and I believe that we can find a way through to a bright future. I am greatly looking forward to working with my new colleagues to deliver the quality of services that will impress our customers, shock our competitors and please our investors."
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