SVR.L Regulatory News (SVR)

21 Apr 2009 07:00

21 April 2009

ServicePower Technologies PLC

("ServicePower" or the "Company")

New Contract Wins

ServicePower (AIM: SVR), a market leader for outsourced service and field management, is pleased to announce three new contracts for its SERVICEOperations solution with General Electric Consumer & Industrial (GEC&I), Flextronics and a leading U.S. based supplier of extended warranty service contracts. All contracts have been signed for three years.

SERVICEOperations, a hosted software and services solution, allows companies to take efficient appointments, whether covered by warranty or a regular service request, from their consumers, dispatch those jobs to the network of independent service contractors and then process the,payments for servicing those claims.

GEC&I, the global consumer appliance supplier, has been a key customer and partner of ServicePower for a number of years and is renewing its original agreement with ServicePower which covers repair work within its appliance division in the U.S.

Flextronics, a leading provider of after-market and field services that support customer end-to-end supply chain requirements, has signed a global agreement with ServicePower to provide scheduling, dispatch and claims services to several divisions. The service is scheduled to launch in May.

Additionally, a leading global supplier of extended service plans, wireless protection and home warranty programs will use SERVICEOperations to improve the efficiency and effectiveness of the 22,000+ service providers within its network, reducing technician in-home repair times while offering more flexible scheduling options to the consumer. The project is currently underway. 

SERVICEOperations is delivered via Software as a Service (SaaS), which means that all three customers will pay a monthly transaction fee to use a hosted version of the ServicePower technology for the duration of their contracts. This delivery model gives ServicePower greater line of sight on its pipeline while enabling clients to minimise capital expense and the demands on existing IT resources, thereby reducing the overall cost of the service. The new contracts will not have a material impact on management's expectations for the current financial period.

Mark Duffin, CEO of ServicePower, commented, "The SERVICEOperations product was initially born out of GEC&I's need to keep track of work sent to its network of independent service contractors. As demonstrated by these important contract wins, that need is common to many organisations and SERVICEOperations is now an important component of the solution set we offer our customers. The efficiencies and cost savings that SERVICEOperations can provide to businesses make it a particularly attractive solution in today's difficult economic climate."

For further information, please contact:

About ServicePower

ServicePower, publicly traded on the AIM market operated by the London Stock Exchange (AIM:SVR), provides outsourced service and field service management solutions that allows companies to locate their employed field resources in the right geography, ensure they have the right mix of skills, and outside this geography create a network of independent, authorised service contractors whose costs are efficiently managed by our sophisticated warranty management software. The schedules and routes for both the employed field resources and the independent servicers are optimised by ServicePower's technology to ensure the right balance between the cost of operations and ensuring customers receive a superior service experience. Clients include GE, Avaya and Argos. 

For more information, please visit www.servicepower.com