Rm Regulatory News (RM.)

1 May 2007 10:41

RM PLC01 May 2007 1st May 2007 RM triumphs in HDI Support Excellence Awards 2007 RM's frontline customer support team has been named the Help Desk SupportExcellence Team in the prestigious 2007 Help Desk Institute (HDI) awards. HDI isan international organisation, representing both internal and external ITsupport organisations and its annual awards are fiercely contested byprofessional support teams. RM has been shortlisted for the Support Excellence Team in each of the lastthree years and was named winner of the 2007 award at a ceremony in London on 26April 2007. HDI states that the key criteria for the award are a company that'provides great service to its customers' as well as 'innovative ways ofproviding service and great value in support of customers'. Commenting on the award, Tim Pearson, CEO of RM, said: "I'm delighted that RM has been recognised by HDI for the quality of oursupport. Excellent support is an essential component in delivering high levelsof customer satisfaction our customers expect. Our internal customersatisfaction measure has shown increasing scores year-on-year since we startedmeasuring them; it's great to get external validation from the HDI award aswell. "Needless to say, it's a team effort - my thanks to everyone in the support teamwho has played their part in making sure schools, colleges and universities getthe quality of support they deserve." For further information, please contact: Mike Greig/Phil Hemmings, RM plc 08450 700300 Mark Antelme/Raphael Mazet, Brunswick 020 7404 5959 Notes: Founded in 1973, the RM Group is a leading provider of educational products andservices to schools, colleges & universities, local government, and centralgovernment education departments & agencies. RM works closely witheducationalists to create new products, processes and technology which improveteaching and learning. RM is listed on the main market of the London StockExchange under the symbol RM.L. The Help Desk Institute (HDI) is an international organisation whose membersspan all commercial sectors, representing both internal and external supportorganisations. These awards are highly valued in the industry. The criteria forentry and the judging process are stringent and HDI seek evidence across anumber of criteria. This information is provided by RNS The company news service from the London Stock Exchange