Netcall Regulatory News (NET)

10 April 2013

NETCALL PLC

("Netcall", the "Company" or the "Group")

Netcall's Appointment Management Cycle now helping one in five NHS Acute Trusts and Health Boards save millions

Netcall plc (AIM: NET), a leading customer engagement software provider, is pleased to announce that following two recent contract wins, one in five of the NHS Acute Trusts and Health Boards in the UK are now implementing applications from Netcall's award winning Appointment Management Cycle (AMC) designed to combat "Did not attend" (DNA) rates and manage appointment systems in the healthcare market.

AMC was the first combined application suite to be launched following Netcall's acquisition of Telephonetics in July 2010 and this has recently been augmented with additional business process automation modules from Netcall's Eden solution set.

The pressure on the NHS continues to grow as it seeks ways to deliver £20bn of efficiency savings over four years to bridge the gap between flat funding and rising demand. This is against a backdrop of rising patient expectations and call for better services. Patient communication is expected to be one of the top three areas of future NHS IT spend according to a recent report from EH Insider.

High DNA rates, caused by the public not attending their appointments, are a major drain on healthcare resources and are believed to cost the NHS in the region of £700m a year. Netcall's Appointment Management Cycle suite has been designed specifically to empower Trusts to 'Remind, Rebook and Refill' appointments efficiently. AMC innovatively and cost effectively deals with missed appointments across hospitals and outpatient departments, leading to less cancellations and re-scheduling of appointments; resulting in an enhanced patient experience and significant reduction in associated costs.

The flexibility of the AMC suite will allow Trusts to expand the applications they use as the benefits of improved patient communication and appointment management are realised.

The judging panel of Building Better Healthcare Awards, 2012, headed by Roy Lilley, NHS Commentator, commented, "Appointment Management Cycle seems a simple solution, but it really makes a difference to the patient experience and to the number of missed appointments, saving the health service a lot of money."

Henrik Bang, CEO of Netcall, commented, "The growing number of implementations of Netcall's Appointment Management Cycle (AMC) is helping NHS Acute Trusts and Health Boards to significantly reduce their 'Did Not Attend' (DNA) rates, creating substantial costs savings for the organisations. The AMC solution set has been developed by focusing on our NHS customers' needs, and includes a variety of communication channels which enables Trusts and Health Boards to tailor communication to all age groups, including the younger generation who are considered the biggest offenders of missing appointments. We are delighted with the rapid success we have had in the uptake of our AMC solution set which Netcall continues to enhance, and we are currently in discussion with a number of NHS Acute Trusts about implementing AMC within their organisations."

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About Netcall plc

Netcall is a UK company quoted on the AIM market of the London Stock Exchange. Netcall's software product suite provides compelling business process solutions for end-to-end customer engagement, incorporating intelligent contact handling, workforce optimisation, business process management and enterprise content management. Our target markets comprise organisations of all sizes, including many blue-chip companies with global contact centre operations. The Netcall software platform helps organisations meet the growing demands of their customers and prospects whilst improving internal efficiencies, thereby increasing profitability and customer satisfaction.

Netcall's customer base contains nearly 750 organisations in both the private and public sectors. These include over 70%of the NHS Acute Health Trusts and Boards, major telecoms operators such as BT and Cable & Wireless and leading organisations including Interflora, Lloyds TSB, Cineworld, Interserve, Orange, Prudential and Thames Water.