The latest Investing Matters Podcast episode featuring financial educator and author Jared Dillian has been released. Listen here.

Less Ads, More Data, More Tools Register for FREE

Pin to quick picksIMO.L Regulatory News (IMO)

  • There is currently no data for IMO

Watchlists are a member only feature

Login to your account

Alerts are a premium feature

Login to your account

Hermes enhances parcel delivery experience

14 Nov 2018 07:00

RNS Number : 2415H
IMImobile PLC
14 November 2018
 

14 November 2018

IMImobile PLC

("IMImobile")

 

Hermes digitally enhances parcel delivery experience with IMImobile

 

Parcel delivery provider to use IMImobile's communications platform, IMIconnect, to orchestrate digital customer engagement

 

Global cloud communications software and solutions provider, IMImobile PLC, has been chosen by Hermes for the implementation of its new parcel notification strategy as part of their 'Digital Futures' programme. Hermes will be using IMImobile's enterprise cloud communications platform, IMIconnect, to power millions of delivery notifications each month on behalf of their retail customers.

IMIconnect enables customer experience automation for millions of deliveries that are processed every year by Hermes. Customer journeys built in IMIconnect currently include returns management; geo fencing, which provides customers with the ability to track their driver as well as 'SafePlace' photo. This provides consumers with the added confidence that their parcel has arrived even if they are not at home.

Chris Ashworth, Chief Information Officer of Hermes commented, "IMImobile has been instrumental in helping to deliver our 'Digital Futures' programme that prioritises customer experience through investment in innovation and technology. IMIconnect has seamlessly integrated with our existing systems and enabled us to enhance parcel notifications and tracking for our retail clients and their customers. We see technology as the biggest differentiator in our industry and digital transformation will be crucial to helping us stand out in a competitive landscape."

IMIconnect enables Hermes to significantly speed up the design of innovative customer journeys with its low-code, visual flow builder, out-of-the box integrations with CRM, marketing and Contact Centre systems, and multichannel messaging APIs. The platform has allowed Hermes to easily configure new messaging journeys in a matter of weeks and enhance the overall end to end user experience for its retail clients, its B2B ParcelShop clients and for customers who have placed an order.

Jay Patel, Chief Executive at IMImobile, commented, "We are delighted to be working with Hermes, one of the UK's leading parcel delivery companies, to support its award winning 'Digital Futures' programme. Our scalable enterprise CPaaS platform, IMIconnect, has enabled Hermes to rapidly deliver innovative new customer journeys to power millions of parcel notifications. We are excited about the prospect of working with Hermes on future initiatives."

For more information on how IMIconnect can help to digitally transform your customer experience, please click here.

 

For further information:

IMImobile PLC

Nicole Buckfield, Corporate Communications Manager

 

c/o Newgate Communications

Tel: +44 (0)20 3757 6880

Newgate Communications - PR adviser

Bob Huxford

Fiona Norman

Tom Carnegie

 

Tel: +44 (0)20 3757 6880

imimobile@newgatecomms.com

Investec Bank - Nominated Adviser and Broker

Henry Reast

Andrew Pinder

 

Tel: +44 (0)207 597 5970

Whitman Howard - Broker

Ranald McGregor-Smith

Niall Devins

Tel: +44 (0)207 659 1234

 

About IMImobile PLC

IMImobile is a cloud communications software and solutions provider that enables companies to use mobile and digital technologies to improve and automate customer experience and engagement.

IMImobile's cloud software platform manages over 42 billion messages and 44 billion commerce transactions a year across the world. Organisations that trust us to deliver smarter digital customer engagement include Centrica, AA, O2, EE, BT, Foxtons, Pizza Hut, Vodafone, AT&T, MTN, three of the major retail banks in the UK and public-sector organisations in India, US and the UK.

IMImobile is headquartered in London with offices in Hyderabad, Little Rock, Toronto, Dubai and Johannesburg and has over 1,100 employees worldwide. IMImobile is quoted on the London Stock Exchange's AIM market with the TIDM code IMO.

This information is provided by RNS, the news service of the London Stock Exchange. RNS is approved by the Financial Conduct Authority to act as a Primary Information Provider in the United Kingdom. Terms and conditions relating to the use and distribution of this information may apply. For further information, please contact rns@lseg.com or visit www.rns.com.
 
END
 
 
NRAQXLFFVFFFFBZ
Date   Source Headline
13th Dec 201911:52 amRNSHolding(s) in Company
2nd Dec 201912:05 pmRNSIssue of Shares and Total Voting Rights
26th Nov 20197:00 amRNSInterim Results
11th Nov 20199:40 amRNSHolding(s) in Company
8th Nov 201910:12 amRNSIssue of shares and total voting rights
7th Nov 20197:00 amRNSNotice of Results
4th Oct 20192:10 pmRNSIssue of shares and total voting rights
25th Sep 20193:00 pmRNSResult of AGM
20th Sep 201912:10 pmRNSPDMR Dealings
17th Sep 201911:50 amRNSBlocklisting Application
16th Sep 20197:00 amRNSHolding(s) in Company
6th Sep 20199:00 amRNSHolding(s) in Company
2nd Sep 20195:30 pmRNSIssue of shares and total voting rights
28th Aug 20195:25 pmRNSHolding(s) in Company
27th Aug 20197:00 amRNSNotice of AGM
27th Aug 20197:00 amRNSCompletion of Acquisition of 3CInteractive Corp
8th Aug 20196:10 pmRNSHolding(s) in Company
5th Aug 201911:45 amRNSIssue of shares and total voting rights
30th Jul 20197:00 amRNSHolding(s) in Company
26th Jul 20195:45 pmRNSExercise of Options and Blocklisting Application
25th Jul 20196:11 pmRNSHolding(s) in Company
24th Jul 201910:40 amRNSResult of Accelerated Book Build
24th Jul 20197:00 amRNSProposed Acquisition and Placing
19th Jul 20191:35 pmRNSIssue of shares and total voting rights
17th Jul 201912:07 pmRNSHolding(s) in Company
17th Jul 20197:00 amRNSHolding(s) in Company
10th Jul 20192:46 pmRNSBlocklisting Application
9th Jul 20197:00 amRNSVauxhall launch Apple Business Chat with IMImobile
2nd Jul 20197:00 amRNSPreliminary Results
19th Jun 20197:00 amRNSUpdate on Notice of Results
11th Jun 20197:00 amRNSNotice of Results
5th Jun 20197:00 amRNSIssue of shares and total voting rights
21st May 20197:00 amRNSIMImobile signs agreement with Telia Norway
13th May 20198:55 amRNSHolding(s) in Company
8th May 201911:38 amRNSIssue of shares and total voting rights
26th Apr 201912:18 pmRNSBlock listing six monthly return
16th Apr 201911:40 amRNSBlocklisting Application
8th Apr 201912:20 pmRNSPDMR Dealings
8th Apr 201911:22 amRNSHolding(s) in Company
4th Apr 20197:00 amRNSTrading Update
3rd Apr 201910:18 amRNSIssue of shares and total voting rights
26th Mar 201910:50 amRNSGrant of Options
20th Mar 20197:00 amRNSIMIconnect available on Salesforce AppExchange
5th Mar 20194:55 pmRNSIssue of shares and total voting rights
1st Mar 20197:00 amRNSAppointment of Broker
22nd Feb 201910:45 amRNSHolding(s) in Company
22nd Feb 20197:00 amRNSIntegration of WhatsApp Business into IMIconnect
20th Feb 20197:00 amRNSIMImobile appoints North America CEO
11th Feb 20197:00 amRNSEarly Settlement Agreement
25th Jan 20198:50 amRNSIssue of Shares and Total Voting Rights

Due to London Stock Exchange licensing terms, we stipulate that you must be a private investor. We apologise for the inconvenience.

To access our Live RNS you must confirm you are a private investor by using the button below.

Login to your account

Don't have an account? Click here to register.

Quickpicks are a member only feature

Login to your account

Don't have an account? Click here to register.