eg Solutions PLC Regulatory News (EGS)

eg solutions plc

New Product Launch

eg solutions plc (AIM: EGS), the back office optimisation software company, is pleased to announce two new additions to the Group's product suite: eg forecasting™ and eg mobile™. The official launch of both took place at an event held last night at The View from The Shard, London.

eg forecasting™ enables organisations to use eg's unique back office work management functionality to proactively plan for anticipated workloads, taking into account the complexity of multi stage processes with multiple inputs and hand offs. In addition to predicting workloads, eg forecasting™ has been designed to forecast likely service level achievements, based on current or potential performance levels, as well as the resources and skills required to achieve them. 

The development of the software was part-funded by Innovate UK, the UK's innovation agency, through its Smart scheme. Innovate UK offers funding to small and medium-sized enterprises to engage in R&D projects in the strategically important areas of science, engineering and technology.

eg mobile™ extends the reach of the Company's software to planning teams, remote workers and operational managers out in the field; the demand for which is being driven by a growing need to allocate work to and manage the performance of an increasingly mobile workforce. It also provides alerts and notifications on KPIs that affect performance such as approaching service-level agreement deadlines and breaches for operational managers. eg mobile™ is an extension of the eg operational intelligence® software suite.

Commenting on the launch, Elizabeth Gooch, CEO of eg solutions, said:

"An increased focus on the need to plan effectively and manage an increasingly mobile workforce means there is greater demand on the traditional back office function. The introduction of eg forecasting™ and eg mobile™ demonstrates our commitment to meeting the evolving needs of our customers and exploiting new opportunities to apply our market leading back office optimisation software."

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About eg solutions plc

eg solutions is a back office workforce optimisation software Group. eg pioneered this new market space and developed the most complete, purpose built workforce optimisation software for back offices - the only solution that manages work, people and end-to-end processes wherever they are undertaken, anywhere in the world.

Our software is now used by leading UK, international and global companies in multiple industry sectors including financial services, healthcare and utilities.

Using our forecasting, scheduling, real-time work management and operational analytics capabilities, we deliver measureable improvements in service, quality, productivity and regulatory compliance. When supported by our implementation and training services we guarantee return on investment in short timescales.

Regardless of who is serving the customer - call centre, back offices, branches or the field - our solutions provide true insight into the full customer service process and promote world-class operational management capability.

The Group is listed on AIM, the London Stock Exchange's international market for smaller growing companies (EGS).