eg Solutions PLC Regulatory News (EGS)

17 Oct 2007 07:01

EG Solutions plc17 October 2007 Embargoed: 7.00am Date: Wednesday 17th October 2007 eg solutions plc New Product Showcase Event AIM listed IT software and services company eg solutions plc hosted a NewProduct Showcase last night, at a champagne reception held at Tower Bridge inLondon, which was attended by many of eg's existing financial services clients,press and investors. Guests were invited to review the new and improved versions of the egoperational intelligence(R) software suite (incorporating eg work manager(R)). eg specialists were on hand to explain the benefits of the new products, whichinclude improved end-to-end process and milestone measurement, customerexperience management functionality (encompassing new service and qualitymetrics), management across multiple time zones, resource, skills and servicerequirement forecasting, and an improved "look and feel" for users and managersalike. The overall eg operational intelligence(R) suite allows eg to bettersupport existing and new clients in optimising their operational performancemanagement capabilities, particularly in the areas of customer service,productivity and complex multi step processing. Following an introductory presentation and welcome by eg solutions' ChiefExecutive Officer, Elizabeth Gooch, external guest speaker Nigel Rayneraddressed the audience. Mr Rayner, who is Vice President in Gartner Research, enjoys a deservedly highprofile reputation as a leading global expert in performance managementproducts. He focused particularly on how best to understand the value and impactof performance management and the best practices that business and IT leadersshould employ in order to evolve a successful performance management strategy. Commenting on the event's success, Elizabeth Gooch, Chief Executive Officer, egsolutions plc said: "Our New Product Showcase proved to be a very successful event for eg. "The pressure for businesses to deliver improved customer service at lowest costhas never been greater. eg are committed to providing leading edge operationalintelligence with training and implementation services to enable customerservice and operations functions in any service business to achieve theseobjectives. Two of our existing clients have already implemented the newversions of our software that we have demonstrated this evening, and there isgreat interest from other existing and new users alike." New contract win eg solutions plc is also pleased to announce that it has continued its expansioninto new international markets, with a third contract win in South Africa. Thiscontract win is with Standard Bank Insurance.Enquiries:Elizabeth Gooch, Chief Executive Officer Katie Dale, Head of Financial PReg solutions plc Golley SlaterTel: 01785 715772 Tel: 0121 384 9743www.eguk.co.uk Mobile: 07918 716 754 -2- Notes to Editors eg is the leading provider of Operations Management solutions that provide rapidperformance improvements in Customer Service Delivery. Operations Management improvements are achieved through the deployment of eg'stwo core products/services: • the eg operational intelligence(R) software suite and • eg operational management(R) training and development for Managers and Team Leaders based on tried, tested and proven methodologies taken from industry eg's software package eg operational intelligence(R) (including eg work manager(R)) has been developed and refined over the last 15 years and providescomprehensive, real-time work, resource and performance management information.It enables clients to gather information about the key factors affectingperformance, and, using eg's operational management techniques, identifyappropriate decisions and implement actions that improve efficiency, CustomerService and reduce cost. The two solutions enable eg's clients to double their productivity anddramatically improve customer service performance almost immediately and eg willguarantee the results that can be achieved. It also forms a foundation forcontinuous improvements in subsequent years. This information is provided by RNS The company news service from the London Stock Exchange