RE: 250p crossed this time30 Apr 2026 12:24
A few snippets from Lithia Q1:
Bryan DeBoer (CEO):
"Our partnership with Pinewood.AI continues to support our strategic vision to transform the customer experience, and we are jointly working to bring the Pinewood.AI platform to all of the North American stores. Pinewood.AI will reduce complexity and place team members in the same platform as our customers, increasing retention, supporting operational efficiency, and reinforcing the power of our integrated ecosystem." (p.4)
Q&A β Alexander Perry (Bank of America):
Bryan DeBoer (on UK performance and Pinewood):
"We're really hoping that the example that they set as we start to roll out Pinewood.AI into the U.S. and into Canada, what they're seeing over the last 2 years by being on Pinewood.AI is an experience where their customers and their team members are sitting in the same environment. In fact, many of the stores now have moved their service drives from the back of the dealership or back of house to right on the showroom floor where they're actually meeting and greeting customers, and some of those are even multiple tasks, meaning they may deal with sales, they may deal with service, they may deal with accessories or whatever else it may be, where they're truly thinking about a one-touch type of experience." (p.15β16)
"This is all wrapped around the idea of the Pinewood.AI is now starting to give them the ability to manage their expenses in an incremental way downward, okay? I think if I remember right, it was 447,000 hours that our CFO there, Richard, had defined that in primarily service alone, AI will be able for them to capture that money within the next 4 quarters or so. They're making pretty good progress on that, and we're pretty excited because that is the seeds to what's going to happen in North America, and we're real proud of their leadership over there." (p.16)
Q&A β John Saager (Evercore):
Question:
"I wanted to discuss the rollout of Pinewood. You're expecting to complete that by the end of 2028. Can you discuss the impact that will have on expenses during the course of the rollout? I would expect that there would be some headwinds that you encounter along the way as you're working through the process. Is there any way you could quantify those headwinds for us?" (p.20)
Bryan DeBoer:
"Sure. Sure, John. We're basically doing a rollout by manufacturers. What we saw in the United Kingdom, this is data that's, what, 3 quarters to 5 quarters old. It took us about 2 quarters to complete the rollout on 150 businesses in the United Kingdom. It went extremely smoothly. We did not see additional costs in that rollout. It's truly a 2-3 week prep process and a 2-3 week acclimatization process where they get used to that work. We're also going to be preempting in the sales department a CRM product. They'll get used to the CRM product way before the Pinewood full DMS comes in and about 1/3 of our stores are already on that product in North America. We're very cog
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