I Was23 May 2017 20:11
The Customer Account Manager for RBS through RR Donneley for two years, visited both offices numerous times. RBS spent millions on posting their crap letters out, all went 1st class standard tariff, took me two years to try and persuade them that we could sort the mail into streams and the few next day delivery letters they had could still be delivered 1st class. They had to get sign off from all the different stake holders, Lombard, Natwest, Direct line, Coutts, etc, etc they wasted so much money