RE: Finish22 Aug 2025 11:41
CWWX,
M&S used to be a very busy place now don’t see many customers inside every time I go to their flag-ship store in Marble Arch, London.
Seems they are paying the price for not keeping up with what the new customers want - still selling overpriced out of date stuff not many want. Most of their customers have now switched, they shop at Zara, UniQlo, Mango and Primark.
Sad to see their decline. Looks like the management failed to reform and adapt.